Director, Customer Journey - Originations

Who We Are At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities. From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it. At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people. We’ve Got You Covered Compensation Philosophy: Our strategy is simple—we aim to match the market. We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose. Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success. Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges. Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul. Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office. When you're at our corporate head office, enjoy a relaxed and collaborative environment featuring breakout rooms for brainstorming and unwinding, plus a variety of snacks to keep you energized throughout the day. Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions. The Job: Director, Director, Customer Journey - Originations This role leads the design, governance, and scaling of Momentum’s journey-led operating model, aligning cross-functional teams, maintaining the enterprise journey framework, and ensuring transformation efforts deliver measurable business and customer outcomes. What You’ll Do Journey Operating Model & North Star Define & Scale the Journey-Based Operating Model: Define, evolve, and embed the enterprise journey-based operating model. Establish clear roles, accountabilities, and ways of working across Journey Leaders, Product, Technology, and Operations. Drive adoption and consistency across all journeys. Set and Propagate the Journey North Star: Define and institutionalize the core principles of the journey operating model — customer at the centre, omni-channel by design, build-once deploy-many, value-led prioritization, and continuous optimization. Ensure these principles are embedded in all prioritization, design, and delivery decisions across the enterprise. Governance, Prioritization & Decision Frameworks Drive Enterprise Prioritization & Trade-Offs: Enable cross-journey prioritization and sequencing of initiatives based on enterprise value. Facilitate trade-off decisions across products, channels, and platforms. Provide a unified view of priorities across the journey portfolio, that feeds into enterprise-wide portfolio view, capacity, demand, execution and risk view owned by PMO. Establish Governance & Decision Frameworks: Design governance forums including the Journey Council. Enable rapid, informed decision-making and clear escalation pathways. Ensure alignment across enterprise priorities and strategic initiatives. Journey Library & Enterprise Standards Own the Journey Library: Define, maintain, and continuously evolve a robust, live, and current l…