Director Customer Experience positions focus on delivering results in their domain. This page aggregates open Director Customer Experience roles and what employers typically expect.
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states. The Director of Customer Experience will own the strategy, architecture, and execution of a fully automated, AI-powered engagement model designed to drive product adoption at scale across our customer base and products. Reporting to the VP of Customer Experience, this role sits at the intersection of strategy, technology, and operations. You will design the systems and own the outcomes — from first-touch onboarding sequences to automated risk intervention, QBR delivery, and everything in between. This is a player-coach role: you will lead a team and be expected to roll up your sleeves on tooling, workflow builds, and data analysis. This is a hybrid position, 3x a week in-office at our New York City office location. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary estimate
$128,000 – $173,000/yr
Provided by the employer.
Skills for this role
Data Analysis
Resume tips for Director Customer Experience applicants
Lead with measurable achievements relevant to Director Customer Experience (numbers, scope, impact).
Mirror the exact keywords from the Director Customer Experience posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Leadership, Automation).
Keep it to one page for early-career, two pages for senior Director Customer Experience candidates.
Interview preparation
Prepare concrete STAR-format stories that show Director Customer Experience outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Director Customer Experience problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About hhaexchange
hhaexchange is actively hiring on Jobedly. Explore their open roles and what it's like to work there.