Director, Commercial IT - Business Partner, Patient

**Director, Commercial IT – Business Partner, Patient Services** *US Commercial Technology | Patient Access & Support Programs* **Introduction to the Role** The US patient services landscape is undergoing rapid transformation – from hub and specialty pharmacy models to AI-driven engagement platforms and increasingly complex access and affordability challenges. This role sits at the intersection of that transformation and AstraZeneca’s ambition to be a data- and AI-led enterprise. As Director, Commercial IT – Business Partner, Patient Services, you will be the senior technology partner for US Patient Services, encompassing Patient Affordability Programs (**AZ&Me**), Reimbursement Support (**Access 360**) and Field Market Access (**Field Reimbursement Managers**) and Support Programs (**AZ IC**), across the US business. You will combine deep hands-on expertise in Salesforce Life Sciences Cloud with a practitioner-level grasp of AI engineering and agile delivery to design, build, and ship solutions that genuinely move the needle for patients and the business. Critically, you will act as a thought leader – bringing an informed, current view of the external US healthcare environment to every conversation, shaping the technology roadmap from the outside-in, and helping business partners understand what is possible as well as what is necessary. You will engage with a wide range of stakeholders from senior leadership to front-line operations teams, and you will be measured on what gets delivered. **Accountabilities** **Thought Leadership & Strategic Direction** - Serve as the domain authority on technology and digital trends relevant to US patient services – including access programs, hub services, copay and free-drug programs, and specialty pharmacy dynamics – proactively bringing external insight into internal strategy. - Shape a multi-year technology roadmap for Patient Services IT that reflects the evolving US payer, regulatory, and patient-engagement landscape. - Act as a credible strategic advisor to senior business leaders, translating complex technology possibilities into clear business value. **Salesforce Life Sciences Cloud & AI Engineering** - Own the end-to-end design and evolution of Salesforce Life Sciences Cloud capabilities supporting patient programs, including Health Cloud, Service Cloud, Experience Cloud, and Data Cloud integrations. - Lead the identification, evaluation, and engineering of AI-powered solutions – including generative AI, predictive models, and intelligent automation – that enhance patient support, access decision-making, and program operations. - Partner with Commercial AI, Data Science, and Enterprise Architecture teams to ensure AI solutions are robust, explainable, compliant, and production-ready. - Define and govern the technical architecture for patient services platforms, ensuring scalability, security, and integration with enterprise systems (ERP, MDM, specialty pharmacy feeds, hub vendor platforms). **Agile Delivery & Execution** - Drive a delivery-first culture: own the end-to-end delivery of technology solutions from discovery through production, holding yourself and your team accountable to committed outcomes, not just activities. - Lead agile ceremonies (sprint planning, backlog refinement, retrospectives) and ensure agile ways of working are applied consistently and effectively across the portfolio. - Establish clear KPIs and delivery metrics; report progress transparently to stakeholders at all levels, escalating risks early and resolving blockers decisively. - Manage and prioritise a complex programme of concurrent initiatives, balancing strategic build with tactical BAU needs. **Stakeholder Engagement & Business Partnership** - Build trusted relationships across the full stakeholder spectrum – from Executive and VP-level business sponsors to programme managers, operations leads, and third-party hub and specialty pharmacy vendors. - Ensure technology strategy is co-created with busin…