Director - Clinical Services, Ambulance Operations

The Director of Clinical Services provides leadership, guidance, and support to practice and quality team members. Responsible for oversight of medical direction, quality assurance, and clinical services. Assesses, develops, implements, maintains, and evaluates policies, protocols, procedures, and guidelines related to practice and quality activities. Collects and analyzes comprehensive data. Reports dashboard measurements. Implements quality improvement efforts. Forecasts trends and manages resources. Assists in planning, implementing and controlling the Mayo Clinic Ambulance Service budget. ### Qualifications Master's degree in healthcare administration, business, management or related field. Minimum of five years' experience in leadership. Patient care experience as a Paramedic. Three to five years of experience within an EMS organization or company is desirable. The ability to think critically and creatively to problem-solve, take initiative, work independently, and adapt to a rapidly changing environment. Familiarity with the practical application of healthcare rules, regulations, and licensing procedures. Must have demonstrated experience in performance management, project management, data interpretation and analysis, and evaluation/measurement process. License and Certification Current Paramedic License. ### About the Team Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. [Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.](https://jobs.mayoclinic.org/alllocations) **Equal Opportunity** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the ["EOE is the Law"](https://www.eeoc.gov/poster). Mayo Clinic participates in [E-Verify](https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. ### About the Company **Why Mayo Clinic** Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and [comprehensive benefit plans](https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. **Benefits Highlights** - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future.