Director, Clinical Excellence

Company Overview Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve “better” now, not some day. At Outset we’re revolutionizing an industry and changing lives. We’re impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo® Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We’re giving providers time back to focus on patient care. And we’re giving patients the power to take control of their life and get back to enjoying the things they love. Position Overview The Director, Clinical Excellence will lead the clinical excellence managers in their region through account management and customer success. The Director, Clinical Excellence will be responsible for fostering relationships with the clinical excellence team, partnering with customers to ensure the highest standards of patient care, will participate in various aspects of the sales process with the sales team to drive the long-range plan, developing and implementing processes and structure to proactively drive customer satisfaction and loyalty. Additionally, this role will collaborate with other departments to support the company's strategic objectives. Candidates located in the Western U.S. with access to a major airport are preferred. Essential Job Functions and Responsibilities Lead the clinical excellence managers for their region. Collaborate with the capital sales team to expand partial footprints. Participates in the sales process for both new and expansion opportunitie. Sells clinical programs and electronic medical record (EMR) integration as appropriate to support customer success. Ensure the clinical excellence team is executing routine and quality customer business reviews. Expects and demonstrates professionalism in all customer interactions. Provides in person and/or virtual support to both customers, partners, and Outset team members. Engage and assist in business planning, clinical, operational, and financial action planning. Partner with key Outset stakeholders to advance the organization to meet strategic priorities. Participate in policies and procedure creation as needed to ensure high-quality patient care. Uplevel skillset of the clinical excellence managers. Drive the refresh strategy. Lead the clinical excellence team through transitioning problem accounts. Collaborate with the marketing, clinical, service, and commercial teams to ensure alignment with the company's strategic priorities. Partner with Sales Effectiveness on the execution of training programs for the company's medical devices. Regularly meet with Field Service Managers with assigned territories to drive customer success, service excellence, and clear customer communication. Manage relationships with key stakeholders, including healthcare providers, professional organizations, and regulatory agencies. Ensure compliance with all relevant regulations and standards. Provide leadership and guidance to the clinical excellence team, fostering a culture of collaboration and continuous improvement. Must be willing to travel up 75% of the time. Core Competencies Strategic thinking Leadership Relationship building Decision making Prioritization Communication Talent development Timely Execution Business Acumen Program Management Develop and implement clinical strategies to expand the utilization of the company's medical devices. Collaborate with sales, marketing, and other stakeholders t…