Director, Client Strategy

Wheelhouse DMG is a sought-after digital marketing agency that has worked with some of the world’s most innovative healthcare, medical device, and privacy-first brands for more than a decade. We consistently deliver exceptional business value through a combination of deep marketing expertise, purpose-built technology, and creative capabilities. As platform automation and privacy regulations disrupt traditional marketing initiatives, much of our work focuses on helping healthcare and MedTech organizations drive performance in a first-party data world. Examples of our work include: Unlocking performance for a medical device client by employing sophisticated first-party data strategies Developing and implementing HIPAA-compliant data strategies for healthcare and MedTech clients Reimagining the appointment booking experience to create exponential growth for one of the largest healthcare systems in the U.S. Leading strategy for the consolidation of 2.5 million web pages on 39 NASA websites into a single, unified information architecture and content strategy for NASA’s Science Directorate We are seeking a senior, highly proactive strategist to join our Account Management team as Director of Client Strategy. Strategic Focus The Director of Client Strategy raises the strategic ceiling on Wheelhouse’s most important client work, connecting insight across channels, practices, and history into clear, executive-ready strategy and storytelling. In practice, this person operates as a number two to the Director of Account Management: taking high-level strategic workstreams off her plate, owning client health and strategic direction for a defined set of complex accounts, and freeing her to lead the function and develop the team. This is a client-facing, visible senior leader, not a behind-the-scenes resource. You will be introduced to clients by name and present in executive-level strategic conversations on behalf of Wheelhouse, especially on our largest and most complex accounts. Internally, you will lead Strategy Group, Wheelhouse’s strategic braintrust that collectively reviews account strategies on a weekly basis. Initial focus will be on our largest and most strategically important client relationship, expanding over time to serve as the senior strategy voice across several accounts. In this role, you will: Own client health and strategic direction for a defined set of complex and flagship accounts, in partnership with the Director of Account Management Synthesize inputs from Digital Advertising, Digital Strategy, Marketing Sciences, and Account Management into coherent strategic stories, clear recommendations, and executive-friendly roadmaps Stay ahead of client needs by proactively identifying risks, opportunities, and strategic shifts before the client raises them Lead Strategy Group, pressure-testing account strategy on a weekly basis and modeling the standard of rigor Wheelhouse expects Coach and give direct, candid feedback to Account Managers, raising the team’s strategic capability over time, without formal line authority Act as a trusted thought partner and pressure-release valve for the Director of Account Management and the broader AM team Core Responsibilities Client Strategy and Health Own client health and strategic direction for a defined set of complex and flagship accounts, in partnership with the Director of Account Management Show up as a named, visible senior strategic leader on assigned accounts, introduced to clients and present at key strategic touchpoints Ensure Wheelhouse’s work consistently shows up as clear, compelling, executive-level narrative, not data dumps, at key client touchpoints Serve as a senior point of escalation when an account is at risk, stepping in to pressure-test the plan and help the team reset direction Strategic Elevation of Work Operate above the day-to-day execution layer, with no responsibility for trafficking, builds, or task management Take inputs from Digital Advertising, Digital St…