Director, C&E Consulting

OVERVIEW The Director, C&E Consulting, will be responsible for leading employee communication projects for EPIC’s national Communication and Engagement (C&E) practice while also providing day-to-day leadership, coaching and oversight for a team of consultants. The Director will develop and deliver communication strategies and multi-channel campaigns to support clients’ employee engagement objectives, ensure consultant work is aligned with C&E standards and client expectations, and help advance the growth, consistency and effectiveness of the consulting team. This is a consultative and people leadership position that has a direct impact on the success of EPIC’s Employee Benefits practice and its goals to build and retain client relationships. WHAT YOU’LL DO: Serve as a consultant for employee-facing benefits communications, from strategy development to delivery, including project and internal collaboration with C&E colleagues, EPIC account teams and clients on content development, graphic design and project management. Lead, coach and develop a team of C&E consultants, including providing guidance on client strategy, deliverables, prioritization, quality standards and professional development. Oversee consultant workload, project assignments and team workflows to ensure client commitments are delivered on time, with quality, accuracy and consistency across the C&E practice. Create compelling employee benefits communications that are easily understood and delivered across a multitude of channels (for example: digital, print, and face-to-face) to maximize employee engagement and to facilitate required action. Ensure all content is written and edited to the highest standards, optimized for the channel distribution and provides a great user experience. Establish team priorities, manage multiple projects and create scalable workflows to ensure all projects are delivered with quality, accuracy and consistent client service. Oversee, as necessary, support from third-party service providers that contribute to the development and delivery of print, digital and online communications. Participate, as necessary, in new business development efforts, partnering with C&E leadership and EPIC Employee Benefits account teams, and support consultants in preparing for client and prospect discussions. Lead team interviewing, new hire onboarding, training, mentoring and ongoing capability-building for C&E consultants WHAT YOU’LL BRING: Extremely organized, self-starter and natural storyteller with the ability to translate complex ideas into easily digestible content. Strong people leadership skills, including the ability to coach, mentor, prioritize work, provide feedback and build consultant capability across the team. Strategic consulting mindset with the ability to guide team members through complex client needs, competing priorities and high-visibility deliverables. Project management mindset that likes to keep things structured and on task. Ability to communicate effectively in written and oral communications. Ability to handle multiple client priorities with strong attention to detail while seamlessly able to switch between projects and clients. Ability to work under pressure and under deadlines with limited timeframes. Flexible, strategic, collaborative and creative problem-solving skills. Effective time management and enjoys the challenge and satisfaction of meeting deadlines. Experience in creative writing and producing compelling content, benefits content a plus. Advanced knowledge of Microsoft Office programs (Excel, Outlook, PowerPoint, Word and Microsoft Teams). Ability to work effectively and efficiently with limited oversight while providing direction, accountability and support to others EDUCATION and/or EXPERIENCE: Bachelor’s degree or higher in Communications or equivalent experience Employee benefits or healthcare industry experience a plus Client management experience Experience leading, managing, mentoring or developing consult…