Director - Behavioral Health Urgent Care

SUMMARY OF POSITION: The Director of Behavioral Health Urgent Care is responsible for the day-to-day operational and clinical leadership of the Behavioral Health Urgent Care (BHUC) program at Coastal Horizons Center. This position ensures the delivery of high-quality, person-centered, trauma-informed care to individuals presenting with acute behavioral health and substance use needs. The Director oversees all programmatic functions including staff supervision, quality and compliance monitoring, performance metric achievement, and interdisciplinary care coordination. This role serves as the primary point of accountability for program performance and works closely with clinical leadership to advance the mission and strategic goals of the organization. JOB TITLE: Director-Behavioral Heath Urgent Care LOCATION: Wilmington, NC SCHEDULE: Full Time REQUIRED EDUCATIONAL/EXPERIENCTIAL QUALIFICATIONS: Master�s degree in social work, counseling, psychology, or a related behavioral health field required; doctoral degree preferred OR current, unrestricted RN licensure Current, unrestricted NC licensure at the independent practice level required (LCSW, LCMHC, LCAS, or equivalent- dual licensure preferred) or as a Registered Nurse (RN) Minimum of five (5) years of progressive clinical experience in behavioral health, substance use disorder, or integrated care settings Minimum of two (2) years of supervisory or program management experience, including direct oversight of clinical and/or paraprofessional staff Experience operating within or leading an urgent care, crisis stabilization, or high-acuity behavioral health program preferred Knowledge of NC Medicaid billing requirements, DHHS licensure standards, and applicable federal regulations (42 CFR Part 2, HIPAA) required POSITION HIGHLIGHTS: Provides direct operational oversight of the Behavioral Health Urgent Care program, including all clinical services, staffing, and daily workflow management Supervises a multidisciplinary team including licensed clinicians, nurses, qualified professionals, peer support specialists, and administrative staff; provides individual and group supervision in accordance with agency policy and applicable licensing board requirements Monitors and drives achievement of program quality metrics, including access-to-care benchmarks, patient satisfaction outcomes, documentation timeliness, and clinical outcome measures Ensures compliance with all applicable regulatory, accreditation, and payer requirements, including DHHS licensure standards, NC Medicaid Clinical Coverage Policies, and SAMHSA guidelines Conducts or oversees clinical case review, quality assurance audits, and incident reporting processes; implements corrective action plans as needed Leads program development initiatives, including policy and procedure development, protocol standardization, and evidence-based practice implementation Serves as a liaison between the BHUC program and supporting CHC internal departments as well as external partners including hospitals, law enforcement, court systems, and community providers Participates in strategic planning and budget development for the program; monitors expenditures and recommends resource allocation adjustments as appropriate Maintains clinical competency and may provide direct services in line with license during periods of high census or staffing gaps Upholds and models ethical, professional, and trauma-informed standards of care consistent with applicable licensing board codes of ethics and CHC organizational values Subject to inside environmental conditions; employees may be exposed to human body fluids and are covered by OSHA rules and regulations on blood-borne pathogens ADDITIONAL INFORMATION: Thorough knowledge of evidence-based practices in behavioral health and substance use disorder treatment, including crisis intervention, motivational interviewing, trauma-informed care, and co-occurring disorder treatment Demonstrated ability to lead, motiv…