Direct Insurance Agent

Direct Insurance Agents serve as first point of contact for prospective customers, helping them navigate their insurance needs and matching them with the right insurance products. They handle inbound leads, actively follow-up with prospects, consult with clients, and close sales while representing the PEMCO brand with integrity and enthusiasm. **Applicants must reside and be able to work from the following states: WA, OR, or ID, with occasional travel to our headquarters located in Seattle, WA.** **Who We Are:** At PEMCO we’re all about people – our customers, our employees, and the community. We’re a mutual insurance company owned by our Northwest policyholders. We provide auto, home, renters, and boat coverage. **Recognized by Forbes as one of America’s Best Insurance Companies in both Auto and Home for 2025 based on customer survey feedback and by Newsweek as one of America’s Greatest Midsize Workplaces 2025**. We are consistently recognized for our outstanding customer service, employee expertise, community partnerships, and social impact programs. All of which makes PEMCO a great place to work! Our social impact programs motivate high achievement by youth in education; build stronger and greener communities; and increase safety at home, on the road, and at play. We’re committed to diversity, equity, inclusion, and belonging, and to fostering an inspiring and inclusive workplace. These efforts create and cultivate an environment that builds fairness and understanding, encourages collaboration and flexibility, and celebrates all the ways in which we’re different and the same – enabling all individuals to achieve their full potential. **Why We Need You:** PEMCO has a dynamic and challenging opportunity for a **Direct Insurance Agent** to join our community. Direct Insurance Agents serve as first point of contact for prospective customers, helping them navigate their insurance needs and matching them with the right insurance products. They handle inbound leads, actively follow-up with prospects, consult with clients, and close sales while representing the PEMCO brand with integrity and enthusiasm. **What You’ll Be Doing:** - Handle inbound calls and warm leads – no cold calling required. - Follow-up with prospects via outbound activities including phone calls, emails, and text. - Consult with prospects and customers to assess their insurance needs. - Recommend appropriate coverage options and explain product benefits. - Convert leads into policies through persuasive communication. - Facilitate a structured onboarding journey that helps new customers understand their next steps and ensures timely completion of all required actions. - Maintain accurate records of customer interactions and sales. - Meet or exceed monthly sales targets and performance metrics. - Stay current on product offerings, licensing requirements, and industry trends. - Address customer complaints, providing empathetic and effective solutions to maintain high customer satisfaction. - Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct. - Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More. - Other duties as assigned. **What You'll Bring:** - B.A. or B.S. degree (Business, Liberal Arts) or equivalent work experience is preferred - 2+ years of experience in sales, insurance industry and/or financial services roles is required - Property/Casualty License is required - Certified Insurance Counselor (CIC) and/or Chartered Property Casualty Underwriter (CPCU) designation is preferred - Customer First: Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation is required - MS Office: Skilled proficiency in Excel, Word, Outlook is required - Job-specific: Comprehensive understanding of insurance carrier products, policy contracts, and underwriting guidel…