Dinning Room Attendant

## Description Dining Room Attendant Job Description Company: The Reserve Club at Woodside Department: F&B Reports To: Restaurant Supervisor POSITION OBJECTIVE To effectively support the service team in the dining room ESSENTIAL JOB FUNCTIONS Responsibility to Ownership/Management… • Must be able to act in a support role for ownership, guests and other service staff. • Complete opening and closing side work as determined by management • Is expected to carry out all reasonable requests by management which the associate can perform. • Participates in departmental meetings, inter-departmental meetings, shift line-ups and incentive programs. • Is responsible for the safe handling of equipment. • Is responsible for maintaining a clean and safe working environment. Responsibility to Members/Guests… • Must be able to communicate clearly and accurately with guests and co-workers. • Must be able to act in a support role for ownership, guests and other service staff. • Cordially greets members and guests; calls them by name if known. • Maintains proper behavior and appearance, including a “clean and pressed” uniform. • Has skill in approaching all encounters with guests, members and employees in a courteous and professional manner. • Provide quick and attentive assistance to any mishap in the dining room. • Body language must suggest an attentive an energetic orientation. • Must be self motivated and know to take initiative with the intent to improve and positively impact guest related situations. • Must be able to effectively use and maintain eye contact with guests. • Must be familiar with commonly accepted standards of etiquette and decorum relating to dining service. • Must be prepared to yield the right of way to guests. • Must be “attitude free” and be willing to provide all necessary professional courtesies; as well as having an innate understanding of the importance of finding many reasons to say “yes” before saying “no”. • Must always use a sincere smile and appropriate gestures to convey feelings of warmth, openness and a genuine desire to please. • Must be prepared to yield the right of way to guests. All guest interaction must be positive and professional. • Has a professional attitude that conveys cooperation, willingness to learn and a desire to excel and contribute to guest satisfaction. • Must be self motivated and know to take initiative with the intent to improve and positively impact guest related situations. • Must be able to effectively use and maintain eye contact with guests. • Provides quick and attentive assistance to any mishap in the dining room. Responsibility to Associates… • Must be able to expedite food orders and bring food to correct tables, and ensure food is served to the correct person ( No Actioning off Food) • Must be able to constructively accept direction and instruction from other service staff with the object of improving related situations. • Must be able to act in a support role for ownership, guests and other service staff. • Assist waiters and waitress in serving meals, clearing tables, delivering food and drinks; assisting in the dining room as needed. • Assists in carrying food trays to tables • Has skill in approaching all encounters with guests, members and employees in a courteous and professional manner. • Effectively communicate with servers. General Requirements and Duties… • Must be able to make and arrange tables and chairs at the outset of each shift as directed by management. • Must be able to properly stock dining room stations with the required amount of linen, B&B plates, flatware, glassware and other items necessary for effective service. • Must clear and reset tables as instructed. • Must provide water service on demand in a professional manner • Removes soiled dishes from table without stacking more than is reasonable and brings to dish washing area. • Maintains clean floors in the dining room throughout food service • Collects trash from dining room and other specified ar…