DIGITAL WORKPLACE TECHNICAL LEAD (F/M/D)

## Company Description Do you want to contribute to projects shaping the future of energy in the Baltics and beyond? Ignitis Group shared service center is a part of the Ignitis Group – a renewables-focused integrated utility. Our purpose is to create a 100% green and secure energy ecosystem for current and future generations. The Centre boasts a diverse range of competencies that not only ensure the smooth operation of daily activities across the Group but also support the energy transition in the Baltic Sea region. We are involved with all the Group’s products, from solar parks to electric vehicle charging stations. Given the scope and variety of projects, our team includes specialists in multiple disciplines, such as law, IT, HR, communications, procurement, and more. Every colleague, regardless of their area of expertise, contributes to the development of energy independence in Lithuania and beyond, extending to neighboring countries. www.ignitisgrupe.lt ## Job Description We are currently looking for a new colleague to join the IT Infrastructure and Operations division, where you’ll be responsible for providing technical leadership, ensuring reliable and secure IT infrastructure and supporting the continuous modernization of critical technology platforms. If that speaks to you, we’d be happy to welcome you to our team! Take YOUR part in #EnergySmart! **You will contribute to green and secure energy ecosystem creation by:** - Leading reliability engineering for global workplace and identity services, defining SLIs/SLOs for endpoint performance, authentication reliability, and application delivery - Designing and operating resilient identity and access architectures, ensuring seamless access and 99.9%+ availability for foundational platforms including Active Directory, Entra ID (Azure AD), and enterprise IAM solutions - Owning Digital Employee Experience (DEX) observability, defining endpoint telemetry, monitoring, and alerting strategies to proactively identify and resolve device, network, or application issues before they generate helpdesk tickets - Driving an automation-first mindset, eliminating manual toil through zero-touch device provisioning (e.g., Intune/Autopilot), automated Joiner/Mover/Leaver (JML) processes, and self-service capabilities using scripting (PowerShell, Microsoft Graph API, etc.) - Building and improving release reliability for endpoints, implementing safe, automated rollout patterns (deployment rings, pilot groups) for OS updates, security patches, and core application packaging - Engineering and testing Disaster Recovery, maintaining business continuity capabilities for core identity systems and vital workplace services, continuously enhancing RTO/RPO targets - Embedding Zero Trust security by design, implementing Conditional Access, managing endpoint security (Defender/EDR/XDR), enforcing least privilege, and supporting regulatory compliance requirements (e.g., ISO 27001, NIS2 Directive) - Leading technical direction for the digital workplace, mentoring engineers, driving incident postmortems, and collaborating tightly with Security and Service Desk teams to continuously improve the operational practice and end-user experience ## Qualifications - Not less than 3 years of experience in managing enterprise desktop technologies, endpoint management, and identity platforms in complex, large-scale environments - Strong hands-on experience with the Microsoft Workplace ecosystem (Intune, Autopilot, SCCM, M365) and Identity & Access Management (Active Directory, Entra ID, SSO, MFA) - Experience using endpoint telemetry/observability tools (e.g., Intune, Advanced Analytics) and strong scripting skills (PowerShell, Python, or similar) for process automation - Practical knowledge of Zero Trust architecture, endpoint hardening (CIS/NIST benchmarks), and experience working under cybersecurity frameworks such as ISO 27001, NIS2 Directive, or similar - Ability to analyze systemic endpoint or identity incident…