Digital Service & Remote Connectivity Lead

**Bring more to life.** Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of [Danaher’s](https://danaher.com/our-businesses) 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the [Danaher Business System](https://www.danaher.com/how-we-work/danaher-business-system) which makes everything possible. The **Digital Service & Remote Connectivity Lead - EMEA** is responsible for *unlocking the full value of remote service capabilities, driving adoption and utilization of remote connectivity (IntelliServe). This work will improve service efficiency and cost to serve and will increase customer satisfaction. It will also identify new IT&AI solutions to further enhance service efficiency and competitiveness.* *This position reports to the Senior Director Customer Service EMEA and is part of the Service Team across multiple geography in EMEA and will be **remote in Poland.*** **In this role, you will have the opportunity to:** - Drive adoption & utilization by increasing attachment rates, expanding the installed base, and ensuring active use of remote tools - Provide technical leadership by supporting sales, leading implementations, and removing adoption barriers (incl. cybersecurity) - Enable cross-functional alignment across Sales, Service, and PMO to ensure consistent positioning, execution, and rollout - Execute key initiatives including installations, pilots, and improved remote tool utilization - Lead innovation by identifying, piloting, and scaling advanced digital and AI-driven service solutions **The essential requirements of the job include:** - Bachelor’s degree in Engineering, IT, or a related technical field - Extensive experience (typically 5+ years) in field service, technical support, or digital solutions within a regulated industry - Proven track record in leading customer-facing implementations or deployments, including integration of digital, connectivity, or remote service tools - Advanced knowledge of connectivity, cybersecurity, and remote diagnostics platforms, with the ability to independently resolve complex technical and customer adoption challenges - Demonstrated experience working cross-functionally in a matrix environment, influencing Sales - Service, and PMO stakeholders without direct authority **Travel, Motor Vehicle Record & Physical/Environment Requirements:** - Ability to travel about 50% across EMEA **It would be a plus if you also possess previous experience in:** - Experience with AI-driven diagnostics, predictive maintenance, or advanced digital service solutions - Familiarity with Danaher Business System (DBS) tools or continuous improvement methodologies At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recogni…