Digital CX Developer

Strength in Trust OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Job Description OneTrust is looking for a hands-on Digital CX Developer with full-stack capability and a strong front-end bias to implement, customise , and optimise features across our customer portal and community platform. As a key technical resource within the Digital Customer Experience team, you will help bring customer journeys to life through customer-facing interface development, backend configuration, integrations, and automation—powering a seamless, self-service experience at scale. This role bridges engineering, digital strategy, and customer enablement. You will work closely with UX, Product, Ops, and cross-functional technical teams to rapidly deploy platform enhancements and backend improvements that increase adoption, usability, engagement, and customer value. The ideal candidate is equally comfortable building polished user-facing experiences and supporting the logic, integrations, and workflows behind them. Key Responsibilities Build, configure, and maintain features and integrations across OneTrust’s digital customer platforms Design and develop customer-facing experiences in Salesforce Experience Cloud and related digital platforms Develop, test, and document solutions within Salesforce using both declarative and coded functionality Build and maintain Lightning Web Components, Visualforce pages, Apex classes, and triggers to support front-end experiences and backend processes Translate UX concepts, wireframes, and business requirements into intuitive, responsive, and scalable digital experiences Customise platform components and third-party tools to support evolving customer and business needs Implement workflow logic, APIs, authentication protocols, and backend processes that power portal and community experiences Evaluate synchronous and asynchronous development techniques and choose the right implementation approach based on business needs and technical constraints Troubleshoot defects and platform issues across frontend, backend, integrations, and production deployments Ensure solutions are scalable, reliable, maintainable, and aligned to technical best practices Front-End Experience & UX Enablement Create and optimise customer-facing pages, components, and journeys with a strong emphasis on usability and clarity Build reusable UI components and patterns that support consistent experiences across digital properties Partner closely with UX and Product teams to translate designs into production-ready experiences Improve mobile responsiveness, accessibility, navigation, and overall self-service experience Support theming, layout customisation , and portal experience improvements within Salesforce Experience Cloud and related platforms Recommend front-end improvements that reduce friction and make digital journeys more intuitive and effective Platform Operations & Automation Support the deployment and optimisation of chatbot, AI search, knowledge base, and user routing capabilities Build dashboards, reporting flows, and supporting logic to enable personalised customer experiences Partner with IT and vendors to manage platform updates, upgrades, and technical support needs…