Digital Banking Manager

## Company Description By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. **Why join Harvard University Central Administration?** Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. ## Job Description At Harvard University Federal Credit Union (HUFCU), we believe a brighter world is possible, and that together, we can all help create it. That’s why, since 1939, we’ve helped our members build a strong financial future so they can make an impact in life, wherever it may lead. From students to professionals, from in-branch to online, from new beginnings to lifetime milestones, from Harvard Square to around the world, we deliver the accessible financial tools and resources everyone, everywhere needs to thrive. By coming together to serve, equip, and empower people to make a positive impact in their lives and communities, we’re helping build a more prosperous world for all. Join us! Harvard FCU: https://harvardfcu.org/ The Digital Banking Manager is a key role responsible for shaping, delivering, and optimizing digital experiences across digital channels. Working under the leadership of VP of Digital Banking, this role blends strategic thinking with hands-on execution- using business analysis, customer insight, and technical understanding to create products that meet member needs, support operational goals, and drive ongoing digital adoption. **Job-Specific Responsibilities:** *Product Strategy & Roadmap* - Develop and maintain a product roadmap aligned with organizational objectives, market trends, and member expectations. - Identify opportunities to enhance digital experiences, streamline journeys, and improve service quality. - Conduct competitive analysis and monitor industry trends to inform product decisions. *Member Experience and Journey Optimization* - Lead the creation and refinement of digital member journeys, ensuring they are seamless, intuitive, and accessible across devices. - Use data, insights, and member feedback to identify pain points and prioritize improvements. *Delivery and Execution* - Translate strategy into user stories, acceptance criteria, and functional requirements. - Lead backlog prioritization and planning for digital initiatives. - Validate and test product enhancements prior to deployment and coordinate launch plans with stakeholders. *Data & Performance Management* - Track KPIs such as adoption, usage, conversion, satisfaction, and operational impacts. - Analyze data to identify friction points, validate hypotheses, and inform continuous improvement. *Stakeholder & Vendor Management* - Subject-matter expert for the credit union’s digital banking platform. - Primary point of contact for internal stakeholders regarding digital features and enhancements. - Manage relationships with digital banking platforms, fintech partners, and third-party vendors. - Lead cross-functional initiatives that require coordinator across multiple teams, ensuring alignment and clear communication. - Provide advisory support to frontline teams and internal stakeholders on digital banking processes and feature functionality. - Ensure compliance with regulatory, security, and risk requirements. *People Leadership* - Lead and mentor team of Digital Banking Specialists involved in day-to-day management of digital platforms. ## Qualifications **Basic Qualifications:** - Bachelor’s degree in business, information systems, UX/Product Design, or rela…