DFW Front Desk Coordinator

## Description **Front Desk Coordinator** **About Us** Founded in 2009, Low T Center has quickly evolved into an Industry leading medical practice model focused primarily on improving the overall health of men everywhere. The physicians at Low T Centers exclusively diagnose, and treat men with low testosterone. As the demand for information about testosterone therapy and other related men’s treatment alternatives grows, The Low T Center has positioned itself as the leader in treatment alternatives and public awareness initiatives. **Position** **Overview and Expectations** The Low T Center Front Desk Coordinator has the overall responsibility of maintaining the Low T Center’s standard for great patient visits and quality care. They report directly to the Center Director at the location they are assigned. The basic skill set required to be effective is accomplished by ensuring clinic flow, patient scheduling, overall patient care and operational efficiency is maintained at an optimal level. **Essential Job Functions** Front Desk Coordinator basic duties and responsibilities include but are not limited to: - Performs all opening and closing duties in a timely and efficient manner. - Performs all daily and monthly call backs as required and maintains an overall level of excellence in keeping and maintaining patients. - Proficient to excellent at printing patient results and plans from the EMR system allowing the clinic to maintain a desired level of patient care and quality experience. - Effectively manages all SAMs (snacks and cleaning supplies) along with office supply ordering for their center to maintain operational efficiency while staying within budgetary guidelines. - Maintains local marketing protocol on a daily, weekly and monthly basis to ensure their center is doing all it can to maintain a continual flow of new patient visits. - Effectively manage cash flow by making daily deposits. - Maintains a high level of excellence at booking new patient appointments and managing the centers schedule to achieve optimal efficiency in their center. - Able to verify insurance at a high level of proficiency and record all necessary patient information correctly in the memo section. - Keeps track of all goals, including monthly bonus and stack ranking incentives, and keeps center engaged in meeting and exceeding these measurements of success. - Follows appropriate guidelines on clocking in and out and requesting PTO. ## Requirements **Basic Qualifications** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - High school diploma or GED is required. College degree is preferred. - 2+ years of recent experience in retail, sales or customer service is required. - Must be passionate about delivering top-notch customer service and have the determination to help expand and grow our center.