Development Operations and Data Manager

JOB TITLE: Development Operations and Data Manager DEPARTMENT: Development LED BY: Chief Development Officer FSLA STATUS: Exempt HOURS: Full-Time; 40 hours/week; Hybrid, 3 days in office POSITION SUMMARY The Development Operations Manager reports to the Chief Development Officer and provides strategic leadership and operational oversight for the Development Team’s philanthropy operations. This leader is responsible for shaping and executing a data-driven vision that optimizes fundraising operations and prospect development strategy to sustain and grow philanthropic revenue in support of SHH. The Development Operations manager also serves as a subject matter expert and consultant on organizational wide supporter data strategy, CRM and business intelligence systems, and reporting and analytics. This role requires an experienced leader who can think strategically and creatively, manage complex and competing priorities, and deliver results in alignment with organizational goals. This role partners closely with senior leadership and cross-functional stakeholders and requires strong executive communication, leadership presence, and the ability to influence decision-making across teams. DUTIES AND RESPONSIBILITIES Team Leadership and Strategy - Lead the Development Operations team through coaching, performance management, accountability, and professional development. Development Operations includes Prospect Management, Data Management, Gift Processing, and Donor Relations. - Direct Development team reporting and analytics strategy and vision in partnership with the Chief Development Officer, Development Directors, and the SHH Data and Analytics team. - Set and oversee strategic priorities for process improvement initiatives related to Raiser’s Edge NXT and associated systems, including advancements in fundraising technology and automation opportunities. Evaluate, recommend, and implement new tools, systems, and processes to strengthen data collection, reporting, and analytical capabilities. - Identify strategic priorities for innovation and investment within Development Operations and lead implementation of initiatives that ensure long-term database growth, integrity, and utilization in support of organizational goals. Data Steward: - Cultivate data management best practices and guidelines across donor, advocate, and volunteer systems to maximize supporter data value and utility. - Establish clear business definitions for data and ensure organization-wide understanding. - Inform decisions regarding supporter data access; work with system administrators for implementation and monitoring. - Partner with the Data and Analytics team and key stakeholders to define and refine Key Performance Indicators (KPIs) at both the business and corporate scorecard levels. - Support the organization’s strategic Supporter Data Centralization Project led by the Data and Analytics Director. This initiative will transform how data is leveraged to achieve our mission. - Ensure compliance with existing data policies as well as MNCDPA Reporting and Analysis - Serve as the primary liaison with Data & Analytics business partner(s), ensuring alignment between Development priorities and enterprise data strategy. - Direct the design, delivery, and continuous improvement of Development fundraising performance reporting, ensuring accuracy, consistency, and appropriate distribution of daily, weekly, monthly, and executive-level reporting. Leverage business intelligence tools (e.g., Power BI, Raiser’s Edge NXT dashboards) to enhance reporting efficiency, data integration, and decision-making capability. - Oversee preparation of Feeding America quarterly and annual reporting, as well as coordination of annual audit documentation in partnership with Finance. Fundraising Operations and Prospect Research - In partnership with Development Directors, lead the development and execution of prospect management, moves management, and forecasting strategies in support of SHH’s…