Desktop Technician

campusworksinc · Madison, NJ

Full-timeCurrent Openings-Client DeliveryTechnology$179,000–$241,000/yr

About the Desktop Technician role

Desktop Technician positions focus on delivering results in their domain. This page aggregates open Desktop Technician roles and what employers typically expect.

Reporting to the onsite Director of Customer Experience, or the CIO, the Desktop Technician is a front-line IT support professional responsible for delivering timely, courteous, and effective technical assistance to students, faculty, and staff across the institution. This position serves as a primary point of contact for technology-related incidents and service requests, providing Tier 1 and Tier 2 support across a broad range of hardware, software, and connectivity issues. This role requires effective communication of technical solutions in a friendly and professional manner, providing initial diagnostic and troubleshooting assistance in person, online and over the phone, as well as broad foundational technical knowledge, sound troubleshooting methodology, and a genuine commitment to delivering a positive support experience in a diverse and dynamic higher education environment.

Salary estimate

$179,000 – $241,000/yr

Provided by the employer.

Skills for this role

Communication

Resume tips for Desktop Technician applicants

Lead with measurable achievements relevant to Desktop Technician (numbers, scope, impact).
Mirror the exact keywords from the Desktop Technician posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Communication, Security).
Keep it to one page for early-career, two pages for senior Desktop Technician candidates.