Desktop Support Technician

**WHO ARE WE**: BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings. **We are BIG ENOUGH TO SERVE, and SMALL ENOUGH TO CARE.** **SUMMARY:** The Desktop Support Engineer provides support to all computer system users for desktop and phone related issues. The position requires changes to processes to ensure desktop support is kept efficient. A successful candidate will be friendly, technologically well-rounded, and have a true heart for customer service. This position requires technical skills in many areas of computing but most importantly a great attitude with a desire to learn and grow as a professional in a team environment. **ESSENTIAL DUTIES AND RESPONSIBILITIES:** - Personally exhibits, recruits and coaches associates consistent with Core Behaviors - Responsible for promoting culture of safety - Provide technical assistance to end users while maintaining great customer service - Manage helpdesk response time, ticket load, and proper triage practices - Maintain the helpdesk software (catagories, screens, users, manage support escalations, etc) - Managing the automated deployment of Operating Systems, Applications computer updates - Create and maintain user accounts, including assigning privileges - Telecommunications management including VoIP, user accounts, and handsets - Occasional travel to company sites to perform necessary onsite maintenance and repair - Manage inventory of hardware and software resources across the enterprise - Assistance with small scale infrastructure projects - Design and develop support protocals and procedures - Works with accounting on IS related expenses - Assist in Network Monitoring - Perform other system duties as assigned - Be ready to contribute and be heard! Suggest changes and provide feedback as to how BlackHawk can make you happier and more effective in your day to day duties. **QUALIFICATIONS:** - Cisco Call Manager Experience is a plus - Microsoft SCCM experience is a plus - Can operate Windows 7 and 10 - Can set up a new computer with desktop software - Knowledge of anti-virus and anti-malware software - Proficient knowledge or ability to learn computer software specific to the operation (Excel, Sharepoint, Microsoft Windows Server, Active Directory, etc.) - Excellent written and verbal communication skills - Excellent problem solving skills **SUPERVISORY RESPONSIBILITIES**: - No direct supervisory responsibility. **EDUCATION and/or EXPERIENCE:** - High School Diploma required/Bachelor’s Degree Preferred - 1+ years of IS support required **CERTIFICATES, LICENSES, REGISTRATIONS**: - Microsoft/PC certifications preferred - Software certifications preferred - None required **WORK ENVIRONMENT:** - Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment. - Employee frequently lifts and/or moves up to \_25\_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision. **PPE REQUIRED:** - Wrist rest for keyboard, mouse pad, eye protection, ear protection, foot protection, and head protection, as required by customer. **OTHER INFORMATION:** BHID policy requires all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment. **BENEFITS:** - Health Insurance BCBS of OK HDHP - HSA with Employer match (must meet criteria) - Dental and…