Desktop Support Specialist

*Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.* **Employee Benefit Offerings** Comprehensive Medical, Dental, Vision plans, FSA, HSA, 401(k) with company match, Short-Term and Long-Term Disability, Life and Accidental Death and Dismemberment Insurance, Paid Time Off, 11 Paid Holidays, Employee Assistance Program (EAP), Professional Development Program, Military Leave Support, Referral bonuses and more! **Job Overview** KaylaTek has an exciting Desktop Support Specialist opportunity supporting the AFNCR IT contract at the Pentagon. The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas required are: IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment. Desktop Support Technician are responsible for being the face of the organization and providing world-class customer service to all personnel seeking assistance.They will attempt to repair, install, and configure; hardware, software, and network devices. Walkup Help Desk Desktop Specialist will direct customers to personnel and offices outside their area of responsibility and deploy and receive assets with ticket and work order numbers. Desktop Support Technician are responsible for creating and maintaining a central repository for technical advice and solutions of network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support. Assisting with reporting network performance metrics using Remedy Action Reporting System. Utilize Remedy to enter, document, track, coordinate, route, resolve, and close user ticket issues. Work with HQ software license manager to prevent unlicensed software on the network. Additionally, they will provide non-secure and secure mobile device capability and support by coordinating with the Mobility Service Lead and customers within the AFNCR. They will work with the government and provide billing support and processing to the 844th Communications Group, 844th Communications squadron, and the Unit Resource Advisor's (URA) **Location:** Arlington, VA - 100% on site **Essential Job Functions** - Provide onsite analysis, diagnosis, and resolution of complex hardware and software issues for end-users, recommending and implementing effective solutions. - Install, configure, test, maintain, monitor, and troubleshoot desktops, laptops, printers, and peripheral devices to meet established service level agreements (SLAs). - Support over 1,800 mobile devices within the Pentagon, ensuring seamless support and service delivery. - Oversee the migration, configuration, and distribution of mobile devices as part of the organization's transition to Microsoft Intune mobile device management (MDM). - Analyze technical data and user-reported issues to troubleshoot and resolve hardware and software problems on iOS and Android pl…