Deskside Support positions focus on delivering results in their domain. This page aggregates open Deskside Support roles and what employers typically expect.
Looking to start an exciting new career? City Electric Supply offers excellent career opportunities for people who are friendly, motivated, and passionate about providing incredible customer service. About City Electric Supply CES is a family-owned electrical wholesaler with the benefits of a worldwide service network and the personal service of a neighborhood store. Our "customer service first" core value has allowed us to grow continually for over 65 years while keeping our founding principle of empowering people to make local business decisions. CES now employs more than 7,400 people at over 1,000 branches world-wide of which there are over 500 branches across North America. Our vision is to add 30-35 branches a year, while staying true to our Company values. Summary As Deskside Support, you'll be the first point of contact for end users experiencing technical issues, responsible for resolving support requests and answering general technical questions. You'll gather information from internal City Electric Supply employees to identify the root of the problem and handle first level fixes for known issues, escalating anything beyond that scope to Level 2 support.
Salary estimate
$58,000 – $78,000/yr
Provided by the employer.
Resume tips for Deskside Support applicants
Lead with measurable achievements relevant to Deskside Support (numbers, scope, impact).
Mirror the exact keywords from the Deskside Support posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names.
Keep it to one page for early-career, two pages for senior Deskside Support candidates.
Interview preparation
Prepare concrete STAR-format stories that show Deskside Support outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Deskside Support problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About cef
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