Department Coordinator IV

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. **Job Location (Full Address):** 601 Elmwood Ave, Rochester, New York, United States of America, 14642 **Opening:** Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 910037 Med Hospital Medicine Div Work Shift: UR - Day (United States of America) Range: UR URG 106 H Compensation Range: $21.78 - $30.53 *The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.* **Responsibilities:** Reporting to the Administrator I and the Division Chief, and with minimal direction and considerable latitude for independent judgement, performs complex administrative duties in a fast-paced, detailed orientated environment. Supports daily clinical and educational activities with the hospitalists, Internal Medicine Residents, Hospital Medicine APP’s, and the Admitting Office. Enhances patient satisfaction, quality and safety by performing efficient and accurate inpatient coordination. The Hospital Medicine service encompasses all patients attended by Hospitalists, PCP’s, and Medicine subspecialists outside of ICU’s and specialty units; currently there are 19-20 Hospitalists on duty each weekday and 13-14 on each weekend. This position is required to work some holidays and weekends; the inpatient service is 24/7. **Essential Functions:** - Inpatient Coordination & Scheduling: Assigns inpatient coverage daily for attending physicians, residents, and APP's, including holidays and weekends. Uses independent judgement, ensures clinical coverage needs for newly admitted patients, including those transitioning between patient units, those transferring from other services, and those transferring from outside hospitals. Develops, adjusts, and utilizes complex algorithms to balance competing priorities of workload, geography, and physician-APP alignment. Serves as a liaison between physicians, APP’s, Residents, and the Admitting office to facilitate the coverage of acute care patients. Continually evaluates processes and workflows to optimize efficiency, effectiveness, and accuracy of patient hand-offs by communicating with involved clinicians and the Admitting Office when assignments are made or changes occur. Converts QGenda schedule information into SMH Page Operator website on quarterly basis. - Monitoring & Liaising: Serves as the primary contact responsible for receiving and routing pages throughout each day from the Emergency Department, Transfer Center and Admitting Office and promptly forwards callers to appropriate recipient based on multiple criteria. Continually monitors and manages the admitting capacity of the inpatient workforce and adjusts assignments accordingly. Interacts with the Admitting Office to review bed placement decisions for individual patients. Optimizes clinical coverage of new patients by Hospital Medicine clinicians and facilitates an effective and efficient handoff. - Serves as main point of contact for patients, faculty, staff, and both within HMD and outside. Assess calls to understand patient needs, obtain their medical concerns, and liaise with the provider(s) to ensure communication directly with the patient. - Reporting: Collects data and reports results on APP and HMD census for use by the HMD and DOM. Supports faculty with QI and research activities, including performing chart reviews and collecting data for QI…