Delivery Specialist

**Benefits:** - 401(k) - 401(k) matching - Bonus based on performance - Competitive salary - Dental insurance - Flexible schedule - Opportunity for advancement - Paid time off - Training & development - Vision insurance # **Delivery Specialist** **Reports To:** Store Manager / Assistant Store Manager # **General Purpose** Deliver, install, relocate, service, and retrieve merchandise in a timely and professional manner. Protect company property and money while in the field, maintain strong customer communication, and uphold company standards. # **Essential Duties** **Delivery, Service & Retrieval** ● Install merchandise correctly and safely at customer homes. ● Complete all deliveries, service calls, relocations, and retrievals on schedule. ● Handle all merchandise with care during loading, transport, and installation. ● Make minor repairs when needed; transport items needing major repairs to the service department and return them promptly once repaired. ● Verify that item, model, and serial numbers match the rental agreement before delivery. ● Retrieve returned items and relocate merchandise when customers move. ● Inspect returned items and refurbish them to “like new” condition quickly. **Customer Service & Communication** ● Answer incoming calls by the third ring in a friendly, professional manner. ● Follow the Premier Rental Purchase Pledge to provide excellent customer service. ● Resolve customer issues politely and promptly. ● Maintain clear communication with customers, coworkers, and management. **Operational Support** ● Help maintain the store's Standards of Operation. ● Safeguard all company money collected in the field. ● Assist with receiving new merchandise. ● Keep the back room and assigned vehicle clean and organized. ● When possible, help with customer order forms and verifications. ● Assist with store cleaning and help meet daily, weekly, and monthly goals. ● Support efforts to grow customers and revenue. # **Requirements** ● High school diploma, GED, or equivalent experience. ● Valid driver’s license with a good driving record. ● DOT certification (if required by state law). ● Completion of training program and one year of customer-service experience. ● Ability to lift and carry up to 75 lbs. # **Required Skills** ● Strong attention to detail and accuracy. ● Ability to understand written and verbal instructions. ● Ability to read, write, and perform basic math quickly and accurately. ● Good decision-making and problem-solving skills. ● Ability to handle customer interactions professionally. ● After training, solid knowledge of all products in inventory. # **Efforts, Demands, and Conditions** ● Work occurs in changing environments with frequent standing, walking, bending, lifting, and carrying. ● Must handle multiple tasks, adapt to changes, and work under pressure. ● Extra hours before or after business hours may be required. ● Frequent travel between stores may be needed. ● Must manage the emotional and mental stress of working with customers and varying situations. ● Must use a hand truck to move merchandise. ● Work takes place in the store, in customer homes, and in the field, often involving: - Uneven, icy, dirt, or gravel surfaces - Stairs, tight doorways, wet or slippery floors - Heat, cold, dust, and various weather conditions ● Must be able to drive safely in all weather conditions. ● Attendance at company or Premier Corp. training sessions may be required. # **Relationships** ● Frequent interaction with customers, coworkers, and management. ● Occasional contact with suppliers and service partners. ● Must communicate clearly and professionally with supervisors and peers. Compensation: $16.00 per hour Premier Rental-Purchase is a Rent-To-Own franchise that goes above and beyond to provide our customers with the services and benefits necessary to excel in today’s world. We offer a program with unique features focused on improving our customers’ lifestyles while adhering to their budget. Our team members…