Deli Hotbar Cook

## Location : Name Chippewa Falls ## Position Type Part-Time ## Company Overview ## ABOUT FESTIVAL FOODS: **We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.** **At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.** ## Job Summary **Join Our Festival Foods Team as a Deli Hot Bar Cook!** **Job Title: Deli Hot Bar Cook** **Reports To: Deli Department Manager** Are you passionate about food service and eager to create delicious meal options for our guests? If you have experience in fast food, as a line cook, or in a deli or restaurant setting, or no experience - but a willingness to learn, we’d love to talk with you about the Deli Hot Bar Cook opportunity at Festival Foods. In this role, you'll play a key part in enhancing breakfast, lunch, and dinner experiences for our guests. At Festival Foods, we’re all about making mealtime easier and more enjoyable for our guests. Whether they're grabbing a quick lunch, a side dish, or feeding a crowd, our hot bar has them covered. As a Hot Bar Cook, you'll play a key role in frying and preparing a delicious array of menu items that offer both convenience and variety. From fan favorites like crispy fried chicken, savory fried fish, and creamy mashed potatoes, to cheesy mac & cheese, and crispy potato wedges, your culinary skills will help us deliver the quality and flavor our guests love! ## Job Description **What You’ll Do:** As a Festival Foods Deli Hotbar Cook, you will: - **Provide Exceptional Guest Service:** Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day. - **Offer Assistance:** Help guests find items, answer questions, and provide deli recommendations. Your friendly demeanor and knowledge of food service will enhance their shopping experience. - **Service Excellence:** Provide exceptional service to all guests, ensuring their needs are met with a helpful attitude. - **Order Fulfillment:** Receive, prepare, and fulfill guest orders and special requests efficiently, following deli production schedules. - **Hot Bar Display:** Maintain high-quality conditions at the hot bar, ensuring all items are garnished attractively to entice guests and adhere to proper protocols for item shrinking. - **Temperature & Quality Control:** Collect food temperatures and maintain hot food logs to ensure safety and quality standards. - **Efficiency & Organization:** Organize, stock, clean, and label the hot bar efficiently, keeping it well-maintained and ready for guests. - **Guest Concerns:** Address and resolve guest concerns by practicing the boomerang principle, ensuring a positive resolution. - **Honor Commitments:** Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences - **Support the Team:** Other duties as assigned **What We’re Looking For:** To excel as a Deli Hot Bar Cook, you should have: - **Experience & Skills:** Ability to interact tactfully with guests and personnel, with good oral and written communication skills. Experience in fast food, deli, or restaurant environments will be valuable. - **Safety Knowledge:** Complete understanding of safety requirements and company policies, with proper training in equipment and procedures including slicers, fryers, hot bar, and more. - **Food Knowledge:** Knowledge of perishable food and the ability to work at a fast pace, multitasking in a dynamic environment. - **Technical Skills:** Familiarity with various kitchen equipment and…