Deli Clerk I

## Company Overview ## ABOUT FESTIVAL FOODS: **We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.** **At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.** ## Job Summary **Join the Festival Foods Team as a Part-Time Deli Clerk!** **Job Title: Deli Clerk (Part Time)** **Reports To: Deli Manager** **Schedules Available: 1 opening for mornings, including Sunday from 9-5 pm. 2 openings for afternoons, evenings, and Sunday from 9-5 pm. 16+ is required.** Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and dinner? We are seeking a Deli Clerk to join our team in our retail grocery store environment, where you'll play a crucial role in food preparation and guest service. At Festival Foods, we’re all about making mealtime easier and more enjoyable for our guests. Whether they're grabbing a quick lunch, a side dish, a fast food option for dinner, or feeding a crowd, our deli has them covered. ## External Job Description **What You’ll Do:** As a Deli Clerk at Festival Foods, your responsibilities will include: - **Provide Helpful Service:** Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day. - **Guest Assistance:** Help guests locate items on or off the sales floor and professionally answer the Deli Department telephone. - **Order Fulfillment:** Receive, prepare, and fulfill guest orders and special requests with attention to detail and quality. - **Customer Service:** Address guest concerns and resolve issues promptly using the boomerang principle to ensure a positive experience. - **Quality Control:** Inspect, rotate, maintain proper temperatures, and replenish all deli products on display to ensure high standards. - **Inventory Management:** Maintain proper inventory levels in the deli storage, including containers, lids, spoons, tags, and more. - **Food Safety:** Lead by example in maintaining food safety logs and adhering to all safety standards. - **Efficiency:** Ensure all quality standards, including quantity expectations, are met by 10 am and 5 pm daily. - **Honor Commitments:** Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences - **Support the Team:** Other duties as assigned **What We’re Looking For:** To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To be successful in the Deli Clerk role, you should have: - **Customer Focus:** Ability to deal tactfully and effectively with guests and all personnel. - **Communication Skills:** Good oral and written communication skills. - **Effective Problem-Solving:** Ability to quickly assess and resolve issues in a dynamic and stressful work environment, while supporting team members. - **Safety Awareness:** Comprehensive understanding of safety requirements and company safety policies, including proper training on slicers, lifting techniques, trash compactors, and balers. - **Food Knowledge:** Knowledge of the retail food business, perishable department operations, and merchandising skills, with the ability to make timely and effective decisions. **Physical Demands and Work Environment:** - Lifting up to…