Deduction Analyst

Department: Finance & Accounting Reports To: Credit Manager Travel Required: Limited to no travel required. Work Type: On-site Why Join Community Coffee? At Community Coffee, every cup tells a story. As America’s #1 family-owned and operated retail coffee brand, we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that’s as energizing as our coffee. Here, you’ll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career—where every day is an opportunity to craft exceptional experiences and build lasting connections. Position Overview The Deduction Analyst is responsible for the timely investigation and resolution of customer deductions, while ensuring financial accuracy and maintaining strong relationships with internal and external stakeholders. This role plays a critical part in identifying trends, reducing recurring issues, and supporting overall collections performance. The analyst will also support the maintenance of customer account data and drive process improvements across deduction management workflows. Key Responsibilities Research and resolve customer deductions, including spoilage, cash discounts, promotional programs, rebates, returns, freight claims, and other adjustments. Manage customer chargebacks and issue credits for validated deductions in a timely manner. Identify invalid deductions, collaborate with the Sales team to recover funds, and implement preventative measures to reduce recurrence. Assist customers and internal departments by providing account support, troubleshooting issues, and maintaining accurate customer data (e.g., account setup, master data). Generate monthly deduction and collections reports; assist with bad debt analysis and reconciliation activities. Conduct root cause analysis to identify customer-specific deduction trends and provide insights and recommendations to management. Contribute to ad hoc projects involving research, reconciliation, or process optimization initiatives. Support the development of Key Performance Indicators (KPIs) and help document standard procedures for deductions and collections. May be asked to perform additional duties as necessary. Position Requirements Bachelor’s degree in a business-related field or equivalent experience in a similar accounting or financial role. 3 years of experience in Accounts Receivable or Credit; cross-functional exposure to those departments is acceptable. Proficiency in accounting systems and advanced Microsoft Excel skills. SAP S/4HANA knowledge preferred. Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources Foundational Competencies Builds Trust Continuous Learner Customer Centric Effective Communication Integrity Results Oriented Additional Competencies Accountability Attention to Detail Collaborates Resourcefulness Takes Action Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following: Frequently required to sit Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear Regularly required to lift and/or move up to 25 pounds Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus Our Values Champion People Inspire Creativity Wow Our Customers Serve Our Communities Win Together