Decatur - Customer Care Specialist - Full Time

Long‑Lewis Auto Group is looking for a **Customer Care Specialist** to join our team! In this role, you’ll be the first point of contact for customers reserving vehicles, ensuring a smooth and friendly rental experience from the first call to the final handshake. If you are energetic, organized, and thrive in a fast‑paced environment, this is the role for you. **Job Duties:** #### **Pre-Visit Activities** - Utilize service mining tools daily to identify customers with strong equity positions and upgrade potential. - Prepare personalized outreach materials, including customer letters and labeled envelopes with appointment details. - Coordinate with service greeters to ensure all prepared materials are organized and ready for customer arrival. - Conduct outbound calls or messages to targeted customers to offer vehicle evaluations during their scheduled service visit. - Accurately document customer interest and interactions in the CRM system. #### **Day-of-Visit Activities** - Ensure customers receive their personalized communication at check-in or via alternative delivery (e.g., vehicle drop-off or pick-up). - Engage directly with waiting customers to introduce services and confirm receipt of outreach materials. - Offer and conduct vehicle evaluations following established appraisal processes. - Respond to pre-identified customer interest from prior outreach and complete valuation requests. - Facilitate seamless handoff to the sales team for customers interested in upgrading or exploring purchase options. #### **Post-Visit Follow-Up** - Conduct follow-up outreach to confirm receipt of communications and overall customer experience. - Re-engage customers who received vehicle valuations to gauge interest in selling or upgrading their vehicle. - Maintain detailed and accurate records of all follow-up activities within the CRM. **Qualifications** - Strong communication and customer service skills - Experience in automotive sales, service, or business development preferred - Ability to manage multiple customer interactions and follow-ups efficiently - Familiarity with CRM systems and data tracking - Self-motivated with a proactive approach to identifying sales opportunities **Key Skills** - Customer engagement and relationship building - Sales awareness and opportunity identification - Organization and attention to detail - Team collaboration across service and sales departments - Time management and follow-through **Why Join Long‑Lewis?** - Competitive pay and benefits - Supportive team environment - Opportunities for growth within the company If you’re ready to provide exceptional service and be part of a team that values customer care, **apply today!**