Debt Collector

**Debt Collector** **Spruce Power** **THE ROLE: Debt Collector** Spruce Power, a leading provider of solar energy to over 53,000 customers, is the nation’s #1 independent residential solar servicing company, and offers customers a comprehensive, end-to-end servicing solution including financial asset management, account services, billing, fleet management, and customer support to third-party asset owners and retail customers. Spruce is headquartered in Houston, TX with a presence in New Jersey and California. This role is envisioned to be located in Houston, TX. Spruce is seeking a Collections Specialist responsible for supporting and handling Spruce’s billing and collections efforts. Its primary focus is to drive account resolution and maximize recovery by ensuring timely follow-up and effective solutions are provided to both internal and external billing and delinquency-related inquiries. The Asset Recovery Collector will be detail-oriented, dependable, productive, and have strong work ethics and organizational skills, with the ability to manage complex account balances, resolve discrepancies, and secure payment arrangements. The Asset Recovery Collector plays a crucial role in supporting internal operations by reducing delinquency, improving cash flow, and ensuring accounts are worked in alignment with company standards and recovery goals. - This role is located in Houston, TX | Compensation: $19-$21 (+ $1 if bilingual) | Schedule: Full time, 40 hours per week (Call Center hours Monday- Thursday 8:00am to 7:00pm, Fridays 8:00am to 6:00pm) - No Weekends - 40 hours per week with a structured 2 week training schedule (Monday - Friday, 8:00am - 6:00pm, 100% onsite during training) **Key Responsibilities Include:** - Communicate with customers via inbound/outbound phone calls. - Manage assigned accounts and plan course of action to recover outstanding debts. - Update account status and database regularly - Validation of customer information including addresses, contact information, and right party authentication steps. - Review terms of sales and agreement documents and explain them to customers to increase customer understanding of contract obligations. - Adhere to FDCPA, state and federal laws and regulations. - Comply with policies and procedures as required. - Locate customers using skip trace sites, internet, and credit bureau! - Work from multiple servicing platforms to investigate and resolve discrepancies. - Communicate effectively with internal and external partners. - Comply with requirements when legal action is unavoidable. **Requirements:** - Minimum 2 years collections experience. - Computer/Technical knowledge to change, add, or delete information in servicing platform - Ability to solve problems quickly and efficiently in the best interest of the company and customer - FDCPA Regulations - Critical thinking skills - Basic understanding of consumer agreement documents - Ability to type a minimum of 30 words per minute free of grammatical errors - Proficient in Microsoft Word, Excel, PowerPoint and email - Strong math skills - Partner well with teammates and other departments - Ability to work unsupervised after the initial training phase - Bilingual in Spanish is a plus **Desirable Skills:** - Good attendance - Ability to adapt to changes - Customer Service - Problem Solving **EDUCATION** A high school diploma is required for this role. **BENEFITS** Spruce Power offers competitive benefits and a collaborative, purpose-driven, high-energy culture. **EQUAL OPPORTUNITY EMPLOYER** We value a diverse work environment. Spruce Power is an equal opportunity employer and hires without consideration to race, religion, national origin, age, gender, sexual orientation, marital status, veteran status or disability.