Dealership Service Manager

**GreenMark Equipment is the premier John Deere dealership** in Southwestern Michigan and Northern Indiana with 17 locations to serve our customers. We are committed to providing value-added equipment solutions through our sales, parts, service and support to farmers, commercial businesses, large property owners and homeowners. GreenMark Equipment is built on integrity, quality products, a highly trained team, and offering quality service at competitive prices. **GreenMark offers the following benefits:** - Excellent health benefit package begins 1^st^ day - Paid Holidays - Paid Time Off - 401k with company match - Incentive and team bonuses **Training and Growth:** GreenMark prides itself on exceeding John Deere’s yearly training goals. Our teams are provided with top-notch training and are the best in the industry. **If you want to be one of the industry’s best, it’s time to come to a company that wants you to be the best!** **Purpose:** Manages service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. **Responsibilities** - Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge - Reviews work orders for completeness and accuracy prior to customer billing - Communicates, enforces and monitors service department processes to ensure customer satisfaction - Creates annual location service department goals and budget, in alignment with the organizations financial and operational objectives - Executes service department marketing plan with the direction from aftermarket manager and marketing manager - Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit - Manages recruiting, staffing and employee development activities for employees reporting to this position - Assists with the development and training of service personnel and completes performance reviews of service staff - Follows all safety rules and regulations in performing work assignments - Maintains knowledge of John Deere products **Experience, Education, Skills and Knowledge** - 3+ years of experience managing a service department; demonstrated experience consistently meeting performance metrics preferred - Experience with small tractors, lawn equipment, & motor sports - Experience analyzing and interpreting internal reports - High School Diploma, GED, or equivalent experience required; Associates degree preferred #GMP