Deal Desk Specialist

Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. 🚀 THE ADVENTURE AHEAD As our Deal Desk Specialist, you will sit right at the high-stakes intersection of Sales, Finance, Legal, and Operations, acting as the ultimate growth enabler for Docebo’s commercial organization. Reporting directly to the Director of Pricing & Renewals Management, you'll unleash your commercial acuity to navigate ambiguity, accelerate deal velocity, and craft win-win business structures in a fast-paced SaaS landscape. In this role, you aren't just processing orders—you are directly powering our revenue engine, managing high-visibility deal execution across North America, and helping turn big ideas into signed partnerships. 📅 THE DAY-TO-DAY - Lead the Charge: Orchestrate and manage the end-to-end Deal Desk workflow in North America, ensuring every deal is commercially sound, accurate, and aligned with company policies. - Architect Commercial Deals: Review complex deal structures and pricing proposals, proactively identifying risk flags and managing non-standard commercial terms or exceptions. - Empower Revenue Teams: Act as the trusted, high-value strategic partner for Sales and Account Management teams, providing real-time guidance on pricing mechanics, structuring, and approval pathways. - Unite Cross-Functional Forces: Bridge the gap between Legal, Finance, and Operations to seamlessly resolve custom contract requests and non-standard deal terms. - Standardize Success: Apply Docebo’s pricing model consistently across diverse deal scenarios, balancing swift execution with scalable compliance. - Build the Playbook: Maintain and evolve playbooks, templates, and reference documentation to keep our deal execution sharp, consistent, and scalable. - Drive Continuous Innovation: Participate in team retrospectives and process improvement initiatives to strip away friction, boost efficiency, and keep our deal engine running faster than ever. ⚡ YOUR SUPERPOWERS - Solid Foundation: Bachelor’s degree in Business Administration, Finance, Legal Studies, or a related field (or equivalent hands-on experience). - Analytical Mastery: Exceptional problem-solving skills with a keen eye for evaluating complex financial and contractual risk landscapes. - SaaS Savvy: Proven track record inside a fast-paced SaaS environment, with specialized exposure to pricing, finance, deal desk, or commercial legal support. - Tech Proficiency: Expert-level mastery of CRM environments (Salesforce preferred) alongside power-user skills in MS Excel or Google Sheets. - Precision Execution: Stellar organizational and time management skills, capable of smoothly steering multiple high-stakes deals and renewals simultaneously under tight deadlines. - Clear Communication: Top-tier written and verbal communication skills to influence stakeholders,…