Deal Desk Lead

Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten — AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage. We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures — and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run. As our first Deal Desk hire, you won't be stepping into an existing machine - you'll be the one who builds it. This is a foundational, high-ownership seat for someone who has done this before, thrives without a blueprint, and is ready to step into something bigger. THE ROLE You'll own the entire deal lifecycle that powers our revenue engine - partnering with Sales and RevOps to fine tune the systems, guardrails, and playbooks that let us scale without losing commercial discipline. You'll be the last line of defense before every deal goes out the door and the first call a rep makes when a deal gets complicated. But this isn't just an execution role. Profound is an AI-native company, and we expect this function to be AI-native too. We're looking for someone who has already built AI solutions to automate meaningful parts of their work - not just someone who uses the tools, but someone who engineers with them. That mindset will define how you build this function. WHAT YOU'LL DO Be the deal expert reps actually want to call - Serve as the trusted advisor to AEs on deal structure, pricing, and commercial terms - bringing judgment to non-standard situations, not just policy lookups - Partner with Sales on new business, expansion, and renewal deals that balance customer needs, Profound's economics, and operational simplicity - Establish yourself as the connective tissue between Sales, Finance, and Legal throughout the deal cycle Own quote-to-sign end-to-end - Validate pricing and structure, generate and QA order forms, coordinate signature workflows, and resolve issues fast - Conduct final review of every deal prior to execution - you're the quality control gate before signature - Maintain Salesforce hygiene for all deal and opportunity records - pricing, terms, approval status, contract details - and partner with RevOps to automate workflows across CRM, CPQ, and CLM Build the function from zero - Design and implement approval workflows, escalation paths, SLA standards, and exception-handling frameworks - Develop and maintain pricing guidelines, discount approval matrices, and deal structuring playbooks; enforce them consistently while refining as the business evolves - Establish the operating cadence for deal review, including regular deal clinics with Sales and Finance leadership - Own deal desk metrics - cycle time, approval turnaround, exception rates, discounting trends, deal quality - and report on them with rigor - Lead month-end deal audits to support accurate reporting and revenue recognition Build AI into everything you do - Identify the highest-leverage opportunities for AI to reduce manual overhead and increase deal velocity - Bring a builder's mindset: if you're doing something repetitive more than twice, you should be building a solution Own commercial responses - Support the commercial and pricing sections of RFP/RFI responses WHO YOU ARE Experience - 5–8 years in Deal Desk, Revenue Operations, or Sales Operations at a high-growth B2B SaaS company - Hands-on experience supporting enterprise sales cycles - multi-stakeholder, multi-year, non-standard structures - Proven track record meaningfully improving or st…