Day Program Manager

SUMMARY The Day Program Manager is responsible to manage the services delivered to a designated program or set of programs, and the operation of programs including organization and implementation of direct supports, person-centered planning and implementation, health care, advocacy, stakeholder relations, regulatory compliance, staffing, training, financial management and maintenance of the physical environment. ESSENTIAL JOB FUNCTIONS To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below. Staff Management: Oversees implementation of human resource practices including recruitment, retention, training, scheduling, processing, record keeping, and management of program employees; 1. Recruitment & Hiring: • Participates in the recruitment and interviewing of all staff; • Hires direct staff members in consultation with the PM’s manager; and approves the hiring of direct support professionals and other indirect staff members. 2. Meetings & Training: • Organizes and implements on-site orientation and training for assigned programs; and monitors training compliance and documentation. • Conducts monthly staff meetings; attends monthly regional meetings. 3. Employee Scheduling: • Designs and monitors schedules to assure that all shifts are covered; • Monitors and minimizes overtime. 4. Performance Evaluation: • Conducts annual performance evaluations for direct reports in consultation with the PM’s manager; • Reviews and approves annual Direct Support Professional and other staff member’s performance evaluations. 5. Coaching, Discipline and Termination: • Coaches employees, correcting or directing employee behavior where required; • May remove employees in the event of emergency; • May recommend and participate in decisions regarding discipline and termination in consultation with the PM’s manager and Human Resources; • Manages the termination of Direct Support Professionals or other staff members as necessary; 6. Employee Safety: • Responsible for employee safety and workers’ compensation programs; • Monitors compliance; and assists in returning employees to work; • Implements, oversees, and trains employees about safety. Program Management: Manages the implementation of program planning; monitors delivery of services and supports; ensures services are consistent, engaging and relevant to the individuals served. 1. Program Planning: • Writes and approves individual program plans (as appropriate); • Trains and assists appropriate staff members with implementation of plans across all shifts. 2. Records: • Periodically audits individual records and other program documentation for accuracy and completion. 3. Program Team Meetings: • Conducts progress meetings and (quarterly, annual and/or other) reviews as appropriate or determined by the interdisciplinary team; • Provides and approves written and progress reviews. 4. Compliance: • Oversees licensing compliance for program services and supports; • Ensures timely and accurate program documentation; • Implements the Network compliance plan; and manages individual rights implementation. 5. Management of Individuals’ Assets: • Implements system and oversees management of individual’s funds and property, assuring safety and accuracy; audits, monitors and reviews individual’s financial accounts (as applicable) 6. Stakeholder Relations: • Maintains productive and professional relations with individuals, families, case managers and other stakeholders; • Provides regular communication to stakeholders; and acts as point of contact for all stakeholders; • Implements satisfaction improvement plans. 7. Incidents: • Implements proactive strategies to reduce or eliminate serious incidents; • Takes immediate steps to correct potential safety concerns and limit the potential for continued concern or incident; • Reviews all incidents and directs appropriate response; ensures timely incident reporting; and signs and submits all incident r…