Day Program Manager

## Overview Be a part of Nova Center of the Ozarks Day Program team. We are currently seeking a Day Program Manager. This role focuses on the daily operation of our Day Program, ensuring the delivery of high-quality, person-centered services while maintaining compliance with all applicable regulations and organizational policies. This position provides direct supervision, leadership, and support to Day Program staff; oversees scheduling, documentation, transportation coordination, and program activities; promotes a positive team culture; and works collaboratively with individuals served, families, community partners, and other departments to ensure the health, safety, and overall success of the program. ## Description **Day Program Manager** **Nova Center of the Ozarks. Springfield, MO** **Position Type:** Full-time **Summary** Under the direction of the Day Services Director, the Day Program Manager is responsible for the daily operation of the Day Program, ensuring the delivery of high-quality, person-centered services while maintaining compliance with all applicable regulations and organizational policies. This position provides direct supervision, leadership, and support to Day Program staff; oversees scheduling, documentation, transportation coordination, and program activities; promotes a positive team culture; and works collaboratively with individuals served, families, community partners, and other departments to ensure the health, safety, and overall success of the program. **Required Qualifications** • Minimum 3 years of experience working with the developmentally disabled • Minimum of two years of management experience • High school diploma or GED. Bachelor’s degree preferred. • Valid Class E driver’s license, acceptable driving record, and current auto insurance required • Certified in CPR, First Aid as well as Mandt and Medication Administration • Strong knowledge of social services and community resources • Excellent verbal and written communication skills • Ability to manage crisis situations calmly and effectively in accordance with policy • Demonstrated experience in supervision and team development. • Strong organizational skills with attention to detail and follow-through. • Proficiency in documentation, reporting systems, and communication platforms. • Proficiency in computer skills and digital learning technologies. • Ability to work without constant supervision. • Ability to maintain a record of punctuality and good attendance. • Engage team members in achieving organizational goals. • Effectively communicate updates. • Ability to address difficult team situations with professionalism and collaboration with HR. • Ability to stand, stoop, and lift up to 50 pounds as well as pull or push items. **Job Duties** • Lead the day program team by fostering a positive, supportive, and collaborative work environment. • Oversee day-to-day program operations, ensuring high-quality, person-centered services for all participants. • Attend annual and quarterly meetings for the individuals. • Maintain strong relationships with families and community partners. • Supervise, train, and support staff, including performance management and ongoing development. • Monitor staffing levels, schedules, and coverage to maintain required ratios and minimize overtime. • Ensure compliance with documentation and safety with all applicable regulations. • Coordination of program efforts with related outside agencies. • Promote a culture of open communication, recognition, and continuous improvement. • Advocate for individuals served and ensure services remain responsive to their needs. • Maintain confidentiality, HIPAA compliance, and a safe environment for all participants. • Provide direct support of transportation services to and from day program. • Ensure daily attendance of day program participants is documented daily. • Provide quality assurance checks in Day Program daily. • Oversee implementation of person-centered plans are evide…