Data Systems Administrator - Network Services

| | | :---: | | | | **Office of the Illinois Secretary of State** | | **Alexi Giannoulias** | | | | **Job Title:** Data Systems Administrator – Network Services **Division:** Technology Office – IT Operations **Union:** N/A **Location:** 501 S 2^nd^ St, Springfield, IL – Sangamon County **Salary:** Range from $7,917 to $15,167 monthly – commensurate with experience **Benefits:** https://cms.illinois.gov/benefits/stateemployee.html **Attention:**Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests. **Overview:** Serves as the Senior Manager of Network Services; provides strategic leadership and hands‑on direction for the Illinois Secretary of State’s enterprise network environment supporting statewide SOS offices, facilities, and Capitol Complex locations; Manages day‑to‑day operations, service delivery, modernization initiatives, and staff development for the Network Services function, including LAN/WAN, SD‑WAN, wireless, remote access, DNS/DHCP/IPAM technologies; Partners closely with Information Security, Endpoint Management, Service Desk, Field Operations, the IT Command Center/NOC, and Problem/Incident Management to ensure secure, highly available services for internal users and the public. **Duties and Responsibilities:** - Leadership & Team Management Lead - coach, and develop Network Support, Network Management, and Telecommunications/Contact Center Support teams; establish performance expectations, SLAs/OLAs, and a service‑oriented culture; manage staffing, mentoring, evaluations, and succession planning. - Network Operations & Service Delivery-Manage day‑to‑day operations for LAN/WAN/SD‑WAN, Wi‑Fi, VPN/remote access, DNS/DHCP/IPAM; oversee monitoring, incident response, and problem resolution with the IT Command Center/NOC; ensure configuration standards, documentation, and change management compliance. - Third‑Party Vendor & Service Provider Management-Serve as service delivery manager for network, and managed service providers; manage contracts, SLAs, escalations, circuit orders, and vendor performance reports; Coordinate procurement, RFPs/SOWs, and corrective‑action plans. - Strategy, Architecture & Modernization-Develop multi‑year network modernization roadmaps (SD‑WAN, Wi‑Fi, segmentation, cloud connectivity); lead technology evaluations, pilots, and modernization initiatives; collaborate with Enterprise Architecture and Information Security on secure, scalable designs. - Security, Compliance & Continuity-Partner with the CISO Office on vulnerabilities, compliance, logging, and audits; lead network DR/BCP planning, redundancy design, and failover testing; ensure compliance with state requirements and policies. - Budget, Planning & Reporting - Manage budgets for licensing, hardware, circuits, and managed services; plan refresh cycles and cost projections; provide executive dashboards, metrics, and reporting. - Cross‑Functional Collaboration - Work with Endpoint Management, Service Desk, Field Support, and other teams to ensure seamless end‑to‑end service delivery; act as an escalation point for complex cross‑team issues; support evolving operational requirements, special projects, and the needs of the Technology Office. - Performs other Duties as Assigned. **Education and Experience:** Requires knowledge, skill and mental development equivalent to completion of four years college preferably with courses in computer science, management information systems, mathematics or statistics supplemented by a master's degree in computer science or a related field and two years of managerial experience in a computer-based management information system. **Knowledge, Skills and Abilities:** - Requires thorough knowledge of management information systems, data base administration, systems analysis and computer communication systems. - Requires thorough knowledge of the principles of organization, management and administration…