Data Systems Administrator - IT Device Operations

| | | :---: | | | | **Office of the Illinois Secretary of State** | | **Alexi Giannoulias** | | | | **Job Title:** Data Systems Administrator – IT Device Operations **Division:** Technology Office **Union:** N/A **Location:** 501 S 2^nd^ St, Springfield, IL – Sangamon County **Salary:** Range $7,917 to $15,167 monthly – commensurate with experience **Benefits:** https://cms.illinois.gov/benefits/stateemployee.html **Attention:**Applicants must be authorized to work in the United States; the Office of the Secretary of State will not complete certification and/or sponsorship requests. **Overview:** Serves as the Senior Manager for Device Operations and provides leadership and oversight for all device‑related services within the Technology Office; including the lifecycle, configuration, support, security, reliability, and governance of ILSOS desktops, laptops, mobile devices, printers, scanners, peripherals, and telecommunication endpoints; Ensures that all device operations adhere to IT process standards, the enterprise architecture, and ILSOS security frameworks, enabling consistent, secure, and measurable IT service delivery across the enterprise. **Duties and Responsibilities:** - Process & Platform Governance-Oversees Incident, Request, Problem, Change, Asset, and CMDB processes for all device and telecom services; Ensures accurate CI relationships, asset records, catalog items, and automated workflows; Drives SLA compliance, dashboard reporting, and workflow optimization. - Architecture Integration-Aligns Device Operations activities to IT4IT value streams: Strategy to Portfolio, Requirement to Deploy, Request to Fulfill and Detect to Correct; Standardizes lifecycle processes to improve device consistency, telemetry, and recoverability; Ensures tooling, documentation, and operational controls follow IT4IT patterns. - Security & Compliance-Maintains compliant endpoint configurations (CIS baselines, encryption, patching); Ensures inventory accuracy, configuration control, and secure provisioning; Leads device‑related security remediation, incident coordination, and vulnerability response; Ensures telecom provisioning and device changes meet NIST access and audit controls. - Endpoint Management Leadership-Governs image development, application packaging, software deployment, and OS lifecycle; Oversees endpoint configuration platforms (Intune/Autopilot, SCCM/ConfigMgr); Manages patching strategy and ensure KPI-driven update compliance; Maintains device standardization and performance reliability. - Device Operations Management-Oversees deployment, support, and lifecycle management of desktops, laptops, tablets, printers, scanners, and peripherals; Ensures statewide standards, quality of service, and measurable service improvement; Partners with Service Desk and Field Support to reduce repeat device incidents. - Telecommunications / Contact Center Support-Oversees telecom endpoint provisioning, MACD processes, softphone/VoIP readiness, and ACD device reliability; Coordinates with Network Services on telecom outages and configuration changes; Maintains ServiceNow catalog workflows and telecom device documentation. - Reporting, Governance, and Stakeholder Engagement-Provides standardized reporting on patching, SLAs, NIST compliance, device health, and telecom performance; Maintains audit‑ready documentation for assets, endpoints, and telecom devices; Communicates status, risks, and operational insights to leadership and business stakeholders. - Performs other duties as assigned. **Education and Experience:** Requires knowledge, skill and mental development equivalent to completion of four years college preferably with courses in computer science, management information systems, mathematics or statistics supplemented by a master's degree in computer science or a related field and two years of managerial experience in a computer-based management information system. **Knowledge, Skills and Abilities:** - Requires thorough knowledge…