Data Center Surge Technician (Travel Team)

**OUR COMPANY:** EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. **WHAT YOU WILL DO:** EOS IT Solutions is seeking highly skilled and adaptable **Data Center Surge Technicians** to join a centralized travel team supporting data center operations across North America. This team is deployed to support **new site turn-ups, large-scale infrastructure deployments, SLA recovery efforts, and critical operational gaps**. Technicians are expected to operate in fast-paced, high-pressure environments and deliver immediate impact with minimal onboarding. **Travel & Compensation:** This position requires **frequent travel** to project sites and data centers. Candidates who enjoy traveling and working in different environments will thrive in this role. To recognize the commitment, we offer a **$250 weekly travel bonus**, paid in addition to base wages. **Deployment Scope** Surge Technicians are deployed based on business need, including: - New data center builds, expansions, and site turn-ups - High-volume deployment events (rack lands, infrastructure scaling) - SLA recovery scenarios (backlog reduction, performance stabilization) - Temporary coverage for staffing gaps or critical skill shortages **KEY RESPONSIBILITIES:** **Deployment & Infrastructure Execution** - Execute high-volume **rack and stack** deployments in live and non-live environments - Install, terminate, and manage **fiber (single-mode and multi-mode) and copper cabling systems** - Perform **fiber splicing, cleaning, testing, and troubleshooting**, including OTDR testing and fault isolation - Support physical infrastructure builds including cable routing, ladder racking, and power distribution - Read and validate port maps, rack elevations, and infrastructure designs **Repair & Break/Fix Operations** - Diagnose and repair hardware issues across servers, switches, and network components - Replace defective components (PSUs, NICs, fans, etc.) with minimal disruption - Execute **live service swaps** and support production environments under SLA constraints - Perform physical layer troubleshooting (ports, cabling, connectivity) **Operational Execution & Accountability** - Rapidly integrate into new sites and contribute within **24–72 hours of arrival** - Follow **MOPs, CMOPs, and safety protocols** with strict adherence - Accurately document work through ticketing systems and operational logs - Support both **planned deployment work and reactive break/fix scenarios** - Operate effectively in **client-facing environments with high visibility and accountability** **Performance Expectations** - Deliver measurable output aligned to **deployment targets, ticket closure rates, and SLA performance** - Maintain high quality and accuracy with minimal rework - Adapt quickly to new environments, teams, and operating conditions - Demonstrate strong ownership, reliability, and consistency across deployments **Travel & Deployment Expectations (Critical)** - Ability to mobilize within **24–48 hours of notice** - Willingness to travel **70–90% of the time** across multiple U.S. locations - Ability to support **extended deployments (2–4+ weeks or longer)** based on business demand - Comfortable working and living in **hotel-based environments** for extended periods - Flexibility to work **day/night shifts, overtime, and weekends** during surge events **This role is best suited for individuals who prefer dynamic, travel-intensive work environments over fixed-site assignments.** **ESSENTIAL CRITERIA:** - 2–5+ ye…