Data Center Engineering Operations Technician

How would you like to be a part of Earth’s most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world’s most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world’s largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Engineering Operations Technicians (EOT’s) help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, it’s how we have helped define ourselves as leaders in the industry. Let’s work hard, have fun, and make history! Key job responsibilities - Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability - Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS) - Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA) - Perform rack installs and rack decommissioning within internal SLA - Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment - Technical writing to support change management program - Monitor daily work requests and manage to resolution, and execute projects from conception to completion - On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation - Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations. - Role may support more than one location/site. Work Schedule: Our Data Centers operate 24/7 and require on-site presence. This position offers two shift schedule options: Option 1: Weekend Rotation - Days Worked: Sunday - Tuesday, plus every other Saturday - Weekly Pattern: Alternates between 3-day and 4-day work weeks - Shift Hours: 5:30am - 6:00pm (day shift) OR 5:30pm - 6:00am (night shift) Option 2: Weekday Rotation - Days Worked: Wednesday - Friday, plus every other Saturday - Weekly Pattern: Alternates between 3-day and 4-day work weeks - Shift Hours: 5:30am - 6:00pm (day shift) OR 5:30pm - 6:00am (night shift) Both schedules follow a rotating pattern where you'll work 3 days one week and 4 days the following week. Overtime & Pay - Overtime: Time and a half after 40 hours per week - Night Shift Differential: 13% additional pay (6:00pm - 6:00am shifts) - Maximum Hours: 60 hours per week in total (up to 20 hours of overtime) Physical Requirements: - Willingness and demonstrated ability to work in the following physical conditions with reasonable accommodations: - Regularly lift and/or move up to 39 pounds independently - Participate in group lifts for 40+ pounds - Maintain balance and perform construction tasks while on a ladder - Regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl, climb stairs, twist, bend, work above shoulders, grasp, carry, push and pull objects into position - Work in an environment requiring provided ear protection A day in the life This role acts as Amazon’s front line when it comes to hands-on electrical and mechanical equipment preventative maintenance (PM) and troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by diesel generators and related fuel systems, 3 phase electrical systems such as switchgear, UPS units, PDUs, and wet cell batteries and associated…