Data Analyst Intern

About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience. We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility. At Lucid, we are reimagining the future of mobility. As a Data Analyst Intern within our Customer Experience team, you will help turn customer and operational data into insights that improve the end-to-end Lucid journeyn from first interaction to aftersales support. This internship is a great opportunity for a student who enjoys working with data, is curious about customer behavior, and wants to gain hands-on experience in an international, fast-moving environment. What you’ll do Support the maintenance and improvement of dashboards related to Customer Care, Voice of the Customer (VoC), and Customer Journey performance Help ensure data accuracy and consistency across reporting tools such as Power BI and Tableau Assist in monitoring key performance indicators such as NPS, CSAT, response times, and resolution rates Support the analysis of customer care performance, including ticket volumes, SLAs, and resolution trends Help identify patterns, inefficiencies, and opportunities for improvement through data analysis Prepare recurring reports and dashboards for team reviews and leadership updates Assist in combining survey results, customer feedback, and operational data into clear insights Support the analysis of customer feedback to identify common themes, pain points, and trends Contribute to Customer Journey analysis across Sales, Delivery, and Aftersales Work with different teams such as CX, Service, Retail, and Digital to gather data inputs and business context Support small improvements in reporting processes, including data clean-up and basic automation Present findings in a clear, structured, and easy-to-understand way What we’re looking for Currently enrolled in a Bachelor’s program in a field relevant to this internship, such as Data Analytics, Business Analytics, Economics, Statistics, Business Administration, or a similar quantitative or analytical study Looking for an internship where you can apply your academic knowledge in a practical business environment Strong interest in data analysis, customer experience, and using insights to improve processes or services Good working knowledge of Excel or Google Sheets, including formulas and pivot tables Comfortable working with data, spotting patterns, and approaching problems in a structured way Detail-oriented and organized, with the ability to manage multiple tasks at once Eager to learn, open to feedback, and proactive in asking questions Able to communicate clearly in English, both written and verbal Enjoy working collaboratively with different stakeholders and teams Nice to have Familiarity with data visualization tools such as Power BI or Tableau Basic exposure to SQL, Python, or R Interest in customer experience, digital journeys, service operations, or the automotive/EV industry Previous academic, internship, or project experience involving data analysis, dashboards, reporting, or customer insights What you’ll gain Hands-on experience working with real business and customer data in an international company Insig…