Danville-Counter/Inside Sales-Plumbing & HVAC

| Connor Co., a company rich in history, currently has an available **Counter/ Inside Sales** position in **Danville, IL.** We seek a career-minded person looking for a long-term position with a great company. | | --- | | Candidates must be available to: | | · Pass a pre-employment drug test and background check. | | · Be available to work from 7:00 am until 4:00 pm, Monday through Friday. | | | | **Principal Accountabilities** | | Ability to read blueprints/schematics | | Accurately interpret customer needs and work with the customer and outside sales team to offer appropriate solutions to satisfy requirements | | Answer customers’ questions about products, prices, availability, product uses, and credit terms | | Arrange and direct delivery of products | | Assist outside salesman with quotes, orders, and submittals/O&M’s | | Attend industry trade shows and product training | | Consult with clients after sales or contract signings to resolve problems and to provide ongoing support | | Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders | | Emphasize product features based on customers’ needs and technical knowledge of product capabilities and limitations | | Enhances organization reputation by accepting ownership for accomplishing new and different requests | | Ensure timely order processing and confirmation of orders | | Enter sales orders into the Eclipse system and pick customer order tickets. | | Estimate or quote prices, credit or contract terms, warranties, and delivery dates | | Follow-up on estimates and bids submitted to customers | | Handle incoming customer requests for quotes and product information (equipment specifications, applications, and accessories) | | Identify prospective customers or develop territories by using business directories, following leads from existing clients, participating in organizations, attending trade shows and conferences. | | Manage assigned customer orders from origination to delivery | | Merchandise and stock products on displays and in self-service areas. | | Monitor market conditions, product innovations, and competitors’ products, pricing, and sales. | | Occasionally visit job sites to troubleshoot problems that can’t be resolved over the phone. | | Participate in organizations, trade shows, and conferences. | | Position can require after-hours phone calls from customers and occasionally opening up the shop for customers | | Process warranty claims | | Provide Branch Manager with reports or additional tasks as requested | | Provide customers with product brochures or catalogs | | Provide information on the full range of products and programs offered by the company to the customer | | Provide post-sales follow up as required | | Provide technical support, including monitoring shipping, delivery, and return status, as required | | Recommend products to customers based on customer’s needs and interests | | Serves customers by understanding and resolving or forwarding complaints | | Work with customers, outside sales, and internal/external suppliers to resolve issues as they arise | | Work with other departments to answer questions (i.e., factory, warranty, finance, etc.) | | Perform other duties as requested. | | | | **Minimum Education/Experience Required** | | High School Diploma or its equivalent | | Experience with Plumbing & HVAC preferred, but not required | | | | **Knowledge, Skills, Abilities Required** | | Ability to learn Eclipse software | | Ability to perform assignments with minimal supervision and under tight deadlines | | Critical thinker-using logic and reasoning to identify alternative solutions | | Mathematical reasoning- ability to choose the correct method or formulas to solve the problem | | Must be able to determine and prioritize workload | | Must be very detail-oriented and focused for accuracy | | Must have strong interpersonal communication skills | | Must maintain a patient and professional attitu…