D365 F&O L3 Functional Support Analyst (SCM)

Mobile Wave Solutions is a professional services company specializing in software development as a service. We are committed to delivering scalable, high-quality software solutions that meet our clients’ evolving needs. With a growing team of over 120 engineers and a mission to empower businesses globally, we provide expert teams to deliver robust solutions and drive innovation. ABOUT THE ROLE We are looking for an experienced Dynamics 365 Finance & Operations (D365 F&O) Functional Support Analyst – Supply Chain Management to join our D365 F&O Application Support Center of Excellence. In this role, you will take ownership of complex functional incidents, design and configure robust fixes, and drive continuous improvement across a live enterprise D365 F&O estate. You will work closely with technical teams and service management to ensure high-quality outcomes aligned to SLAs and best practices. The ideal candidate will have 7+ years of relevant D365 F&O Supply Chain Management experience, a strong background in troubleshooting and root-cause analysis, and practical experience delivering configuration-over-customization solutions, enhancements, and supportable processes in production environments. A relevant Microsoft D365 Supply Chain Management Functional Consultant certification is mandatory. RESPONSIBILITIES - Level 3 Functional Support & Escalation: Act as the final functional authority for complex D365 F&O Supply Chain Management incidents, problems, and service requests. Perform deep root-cause analysis on critical business process interruptions and collaborate with technical teams to deploy permanent fixes. - Knowledge Transfer & Mentorship: Provide expert guidance, technical coaching, and updated documentation to empower Level 1 and Level 2 support teams. - Solution Ownership: Maintain deep functional mastery over core application areas, specifically Supply Chain Management with Manufacturing, Order Management, and Advanced Warehousing. - Best Practice Alignment: Ensure all supported solutions strictly align with standard D365 functionality, prioritizing system configuration over heavy customization. Review and validate functional designs for business-as-usual (BAU) enhancements and change requests. - Change & Release Management: Assess the functional impact of proposed system changes. Support User Acceptance Testing (UAT), regression testing, and release planning to ensure seamless deployment readiness. - Stakeholder Engagement: Act as a trusted advisor to business leaders. Translate complex technical and functional issues into clear, business-friendly insights, and actively participate in Change Advisory Boards (CAB) and service reviews. REQUIREMENTS - Experience: 7+ years of hands-on experience implementing or supporting Microsoft Dynamics 365 Finance & Operations – Supply Chain Management. - Support Background: Proven track record operating in a production support or Level 3 managed services environment. - Environment Scale: Direct experience supporting multi-legal entity, multi-country deployments within high-volume transactional environments. - Technical Mastery: Deep understanding of end-to-end supply chain business processes, system parameters, setups, and Azure DevOps (or similar ALM tools). - Certifications: You must hold the following Microsoft certifications: - Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330) - Microsoft Certified: Microsoft Dynamics 365: Core Finance and Operations (MB-300) - Soft Skills: Exceptional analytical troubleshooting skills; a calm, methodical approach to high-pressure issues; and a collaborative, mentoring mindset. DESIRABLE (NICE-TO-HAVE) - Prior experience in the Telecommunications or Satellite Communications industries. - Background working in heavily regulated or compliance-driven environments. - Functional exposure to data integrations (DMF, dual-write, APIs) and the Microsoft Power Platform (Power Apps, Power Automate). - I…