Cybersecurity Consultant / Concierge Security Engineer 2

**Concierge Security Engineer 2** *Newcastle, UK* At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on the **Forbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60** lists, and we recently took home the **2024 CRN Products of the Year** award. We’re proud to be named a **Leader** in the **IDC MarketScape** for Worldwide Managed Detection and Response Services and earning a **Customers' Choice** distinction from **Gartner Peer Insights**. Our **Aurora Platform** also received **CRN’s Products of the Year** award in the inaugural **Security Operations Platform** category. Join a company that’s not only leading, but also shaping, the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for a **Cybersecurity Consultant 2 / Concierge Security Engineer 2 in Newcastle** to be part of making this happen. **Your Responsibilities:** - Collaborate closely with senior cybersecurity engineers and contribute to real-world client projects. - You are the customer's point of contact for inquiries regarding security incidents reported by our Security Operations Center (SOC) and, together with the team, you analyze structural weaknesses of the customer - Help create technical reports and documentation to support customer environments. - Troubleshoot security and technical issues with guidance from your team. - Share basic security best practices with non-technical contacts. - Build professional, trust-based relationships with customers. - Analyze logs and events to identify patterns or potential threats. - Continuously develop your skills through mentoring and hands-on experience. **Your Profile:** **Experience:** - 2–3 years of experience in cybersecurity or related IT fields. - Familiarity with network security, cloud infrastructure, SaaS tools, and identity management. - Exposure to risk and vulnerability management. - Strong communication skills in both English – verbal and written. - Analytical mindset and structured problem-solving approach. - Comfortable working in a team and eager to grow professionally. **Technical Skills in at least 4 of these areas:** - **Networking Basics:** Understanding of TCP/IP, subnetting, and common network protocols. - **Operating Systems:** Basic knowledge of hardening Windows, Linux, and Unix environments. - **Security Tools:** Familiarity with firewalls, antivirus, and IDS/IPS systems. - **Scripting:** Basic understanding of Python, Bash, or PowerShell. - **Vulnerability Assessment:** Experience using tools like Nmap, Nessus, or OpenVAS. - **Incident Response:** Foundational knowledge in managing and responding to security incidents. - **Security Frameworks:** Awareness of common frameworks such as MITRE ATT&CK and NIST. **Consultancy Skills:** - Strong ability to explain technical topics clearly to non-technical stakeholders. - Analytical and solution-oriented when approaching security challenges. - Professional client interaction and relationship-building. - Comfortable documenting policies, procedures, and incident reports. - Enjoys teamwork and thrives in collaborative environments. - Highly motivated to learn and grow in a fast-paced company. - Curious about evolving cybersecurity trends and committed to staying ahead. **Our offer:** All wolves receive compelling compensation and benefits packages, including: - Equity for all employees - 28 days annual leave, 8 bank holidays and paid volunteering days off - Pension plan employer match - Training and career development programs - Robust Employee Assistance Program (EAP) with mental health service - Comprehensive private benefits plan including medical insurance, virtual GP, optical and dental cashback, life insurance (4x basic salary) and group income protection. - Fertility support and paid pare…