Cyber Security Operational Incident Manager - Technical Consultant

# **About the Opportunity** Job Type: Permanent Application Deadline: 24 July 2026 **Job Description** **Title** **Cyber Security Operational Incident Manager - Technical Consultant** **Department** **Cyber Defence Operations - GCIS** **Location** **Kingswood, Surrey** **Reports To** **Senior Manager - CDO** **Level** 5 We share a commitment to making things better for clients and each other. We continually explore new technology and different ways of working to put our clients first. So bring your boldest ideas to our Cyber Defense Operations team and feel like you’re making progress. **About your team** Technology function across FIL is responsible for all global aspects of Technology, Digital, Cybersecurity, and Innovation. Fidelity is a value-driven, customer-obsessed organization and in Technology we are fortunate to play a direct role in helping our clients with one of the most important aspects of their lives – their financial well-being. Within the Technology function is our Global Cyber & Information Security (GCIS) that operates enterprise security services and controls. These are designed to mitigate Cyber and Information Security risks ensuring that Fidelity's business operates securely. The Technical Cybersecurity teams monitor both the internal and external threat environment, responding to security alerts and events in close to real time, as well as providing security assurance and access management services across the enterprise technology and business environment. Our global innovative Cyber Defence Operations team sits within GCIS and provides proactive, cutting-edge solutions to protect clients’ digital assets and infrastructure against evolving cyber threats. The **Cyber Security Operational Incident Manager** within our SOC team focuses on safeguarding and defending FIL from Cyber threats. You will be responding to and managing widespread security events and should have an understanding on how best to maintain CIRT teams skills and knowledge. The role will be supported by a global team of CIRT analysts who are looking at this role to provide them with direction and guidance during serious incidents. It will also be supported by a strong security leadership team and global incident management process who are keen to develop this capability. Our leadership team will be looking at this role to report on a number of key incident KPI’s and provide assurance to our customers on the global operational security response process. **About your role** The successful candidate will be experienced in operational security incident management, including vulnerability management, understanding the value of rigorous planning, tested procedures and playbooks and quick response to critical security incidents. This is a critical role expected to develop and maintain our operational security incident management capability and help mature our global response processes. The successful candidate will be comfortable working at a technical level, proactively suggesting improvements to the incident playbooks whilst also being able to co-ordinate our front-line CIRT team during major events. The successful candidate will be able to demonstrate understanding of incident response tools and techniques, experience in responding to and managing widespread security events and an understanding on how best to maintain CIRT teams skills and knowledge. The role will be supported by a global team of CIRT analysts who are looking at this role to provide them with direction and guidance during serious incidents. It will also be supported by a strong security leadership team and global incident management process who are keen to develop this capability. Our leadership team will be looking at this role to report on a number of key incident KPI’s and provide assurance to our customers on the global operational security response process. **About you** **Key Responsibilities** · Own and be accountable for security incidents; taking the lead in drivin…