CX Specialist, Mid-Market Accounts

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong. Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity. As a CX Specialist supporting Mid-Market customers, you'll help organizations transform the way they connect with their customers. This is a consultative sales role focused on uncovering business challenges, guiding digital transformation, and delivering measurable business outcomes through Nextiva's AI-powered Unified Customer Experience Management (Unified-CXM) platform. You'll partner with business leaders to simplify complex technology, modernize customer engagement, and create experiences that drive growth, loyalty, and operational efficiency. If you enjoy solving business problems, building trusted relationships, and winning in a fast-moving technology environment, you'll thrive here. What You'll Do: Own the full sales cycle for an assigned portfolio of Mid-Market accounts, from prospecting and discovery through negotiation and close. Build trusted relationships with business and technology decision-makers by understanding their strategic priorities and customer experience goals. Position Nextiva's Unified-CXM platform as a business solution that improves customer engagement, operational efficiency, and revenue growth. Lead consultative discovery conversations that uncover customer challenges and align solutions to measurable business outcomes. Develop and execute territory and account plans that generate qualified pipeline and drive predictable revenue growth. Deliver compelling product demonstrations and presentations tailored to each customer's business needs. Collaborate with Solutions Engineering, Customer Success, Marketing, Channel Partners, and cross-functional teams to create winning customer experiences. Maintain accurate opportunity management, forecasting, and pipeline hygiene within Salesforce. Leverage AI-enabled sales tools, customer insights, and automation to improve prospecting, prioritize opportunities, personalize outreach, and increase sales effectiveness. Stay current on industry trends, emerging AI technologies, competitive solutions, and evolving customer experience strategies to serve as a trusted advisor. Consistently achieve or exceed quarterly and annual revenue targets while maintaining a customer-first approach that supports long-term growth and retention. Required Qualifications 5+ years of quota-carrying B2B technology sales experience, preferably selling into Mid-Market or Enterprise organizations. 3+ years selling one or more of the following: CCaaS, UCaaS, SaaS, CRM, CX, AI, or cloud technology solutions. Demonstrated success managing complex, multi-stakeholder sales cycles from prospecting through close. Experience engaging executive-level decision-makers and building credibility with business and technical stakeholders. Strong consultative selling, discovery, negotiation, and presentation skills. Proven ability to build pipeline, manage opportunities, forecas…