Customs Brokerage Coordinator

**Customs Brokerage Coordinator** **The Opportunity** Join us as a Customs Brokerage Coordinator and play a pivotal role in shaping Alba Wheels Up International’s future. This is your chance to drive strategic initiatives, influence key decisions, and deliver measurable results at the highest level. **Company Mission & Values** Our mission is to ensure customer compliance with US Customs Regulations while coordinating efficient, timely movement of freight and information. Our values guide our decision-making and shape a culture of accountability, growth, and customer-centricity: - **Innovation:** We encourage creative problem-solving and continuous improvement in every department. Employees are empowered to propose new ideas, adopt emerging technologies, and challenge the status quo to drive operational excellence. - **Collaboration:** Collaboration is at the heart of our success. Team members work cross-functionally, share knowledge openly, and support each other to achieve shared goals. Every role contributes to a culture of partnership and mutual respect. - **Integrity:** We pride ourselves on building a reputation of integrity, honesty and trust, while providing an unwavering focus on a high-quality customer experience for our clients. **Job Description:** Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and personnel to establish service criteria and meet customer requirements. Seeking an entry writer(s) to help us out with the following duties: **Responsibilities:** - Processing customs brokerage for air and ocean shipments - Data entry and processing of various import related documentation for submission to U.S. Customs and PGA’s (participating Government Agencies) - Follow up on Customs matters and resolve problems - Answer both customer inquiries and inter-company inquiries - Classify goods in the harmonized tariff schedule (broad range of commodities) **Qualifications & Requirements:** - High school diploma or equivalent - A minimum of 2 years of experience in Customs Brokerage for both air and ocean shipments - Good communication skills (verbal and written) - Must be detailed oriented - Proficient in Windows and Microsoft Office Suite - Knowledge of Customs Brokerage software, experience working with Cargowise is a plus - Must be a team player **Alba Wheels Up International is an Equal Opportunity Employer**