Customer Value Consultant Supply Chain

### sr. Customer Value Consultant Supply Chain Are you a Customer Value Consultant Supply Chain ready to operate at a more strategic level—working with senior stakeholders to drive measurable business value? At AIMMS, we’re looking for a sr. Customer Value Consultant Supply Chain who goes beyond relationship management and takes ownership of **customer outcomes, renewals, and expansion**. ### What You’ll Do This is not a plug-and-play role. You’ll step into an environment where strong products, customers, and expertise already exist - the next step is to focus on **further professionalizing how we manage value realization**, ensuring a consistent approach across all our product offerings. You will work across both: - **SC Navigator** (supply chain design SaaS) - **Optimization Tooling** (advanced decision-making software) Each with its own customers, dynamics, and ways of working. Your challenge—and opportunity—is to **connect the dots**: - Own customer outcomes from onboarding through renewal - Define and drive **value realization** (cost savings, service levels, efficiency gains) - Act as a trusted advisor to senior stakeholders in supply chain and operations - Drive **renewals and upsell opportunities** through value-based engagement - Structure and scale how we manage customer success across products - Align internal teams around customer goals ### ### Why This Role This is a role for someone who enjoys creating clarity — and bringing others along in that process. - High-impact, **foundational role** - Work with complex, high-value solutions and customers - Strong ownership and visibility * * * **What Will Help You Thrive and Be Successful** - A solid ‘technical education’ in fields like computer science, mathematics, or engineering; - Solid understanding of supply chain concepts (planning, inventory, network design) - 7–12 years in a similar post-sales roles (B2B SaaS / enterprise software) - Strong experience managing complex enterprise customers - Ability to engage senior stakeholders and drive strategic conversations - Commercial mindset with a track record in renewals and expansion - Structured, ownership-driven, and comfortable with ambiguity **Life at AIMMS: The Good Stuff** You’ll step into a role where your work is visible, valued, and has direct impact on our growth within a company that combines stability with ambition. **Impact & environment** - A role with a clear line of sight to revenue, pipeline, and customer success. - A supportive workplace with short lines, trust, and plenty of room for ownership. - A stable environment where structure, teamwork, and quality really matter. - An office in Haarlem with an open, collaborative, and down-to-earth atmosphere. **Reward & benefits** - 💰 Competitive salary - 🧓 Fully paid pension. - 🌍 Hybrid work - 🌴 30 vacation days to properly recharge. - 🧠 A culture that prioritizes continuous learning and skill development through coaching and training. - ✈️ ‘Short-term remote friendly’ the freedom to occasionally work from abroad, in alignment with the team. If you're ready to make a significant impact, apply now – we can't wait to meet you! Prefer more information first? Feel free to call or Whatsapp Dewi Ozinga - +31 6 14 62 3939 —————— **AIMMS: Who We Are (and why it matters)** It all started in 1989, when we saw a huge untapped potential for mathematical optimization. Since then, AIMMS has touched many aspects of people’s daily lives—from the electricity delivered to our homes and the distribution of vaccines to emission-reduction policymaking. Today, as a product-led SaaS company, we support industries worldwide—from logistics to sustainability—enabling smarter, faster, and greener choices. We’re a diverse, collaborative, and curious team of over **20 nationalities**, with offices in the **Netherlands** **(Haarlem HQ)**, the **US**, and **Singapore**. Working in a self-organized, hybrid way across the globe, we’re guided by four core values - **Integrity,** **Care*…