Customer Training Specialist

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. WHAT YOU'LL WORK ON The Customer Training Specialist is responsible for delivering impactful learning experiences that set customers up for long-term success with Qualia. This role supports onboarding, customer success, and training enablement efforts across the customer journey—from live team training sessions and repeatable webinars to structured curriculum design and onsite engagements. You’ll also help launch a Train-the-Trainer program, empowering customer admins to train their teams internally for long-term scale. This role blends strong presentation and facilitation skills with an ability to think proactively, build repeatable processes, and collaborate across teams. RESPONSIBILITIES Deliver engaging, product-focused training sessions to customer teams during and after onboarding Develop and maintain structured curriculum outlines tailored to various personas and training formats Coordinate with Onboarding, Professional Services and Customer Success teams to align training content with client needs and implementation timelines Design and deliver webinar-style trainings to address recurring customer questions in a scalable format Design and deliver virtual classroom training tailored to various personas Launch and manage a Train-the-Trainer certification program to enable power users to onboard others at their organization Serve as a subject matter expert in Qualia’s product to confidently lead training across all customer tiers Track training activity, attendance, and customer feedback to continuously improve delivery and content YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH 3+ years of experience delivering customer or employee training in SaaS, technology, or professional services environments Proven ability to facilitate engaging live and virtual training sessions for diverse audiences Willingness and ability to travel up to 50% of the time for onsite customer training, internal meetings, and business needs Experience developing learning content, playbooks, or structured curricula for technical or process-oriented topics Strong understanding of customer onboarding and success dynamics Excellent communication and presentation skills, with comfort leading both small and large groups Demonstrated ability to collaborate cross-functionally with Customer Success, Product, and Implementation teams Passion for helping others learn and succeed through clear instruction, empathy, and continuous improvement Familiarity with learning management systems (LMS), webinar platforms, and training analytics tools is a plus Title and/or Qualia experience is required While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, New Hampshire. WHY QUALIA Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work. Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parenta…