Customer Support Specialist

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Specialist based in the United States.** This role offers the opportunity to become a frontline advocate for customers using innovative digital safety solutions. You will provide thoughtful, efficient support while helping customers understand and maximize the value of their services. Working within a collaborative customer experience team, you will solve problems, build trust, and create positive interactions. The position combines communication skills, technical curiosity, and customer-focused problem solving in a fast-paced environment. You will manage a variety of customer needs while contributing to retention, satisfaction, and continuous service improvement. This is an ideal opportunity for someone who enjoys helping others, learning new technologies, and making a direct impact on customer experiences. ### Accountabilities: - Provide high-quality customer support by responding to inquiries, resolving issues, and delivering empathetic assistance across multiple customer interactions. - Serve as a customer-facing ambassador by educating users about products, services, and available solutions. - Manage a high volume of inbound calls while maintaining professionalism, accuracy, and a positive customer experience. - Process customer enrollments, handle account-related requests, troubleshoot product concerns, and resolve service issues efficiently. - Identify customer needs and recommend relevant solutions, including retention and upsell opportunities when appropriate. - Conduct outbound follow-ups to ensure customer concerns are addressed and experiences are improved. - Collaborate with customer experience teammates to share insights, improve processes, and maintain service quality standards. - Accurately document customer interactions and manage data entry requirements with attention to detail. - Complete required training programs and continuously develop product knowledge and technical skills. ## Requirements: - 2+ years of experience in customer service, customer support, call center, or a similar customer-facing environment preferred. - Strong verbal and written communication skills with the ability to listen actively and respond clearly. - Ability to handle emotional, complex, or high-stress customer interactions with patience, empathy, and professionalism. - Strong multitasking skills with the ability to listen, type, navigate systems, and manage customer information accurately. - Comfortable using technology, learning new software platforms, and navigating online systems. - Experience working with Microsoft Windows and Google Suite environments; familiarity with Mac systems is a plus. - Previous experience with upselling or customer retention activities is preferred, with willingness to develop these skills. - Strong attention to detail and reliable data entry skills. - Ability to work effectively in a remote environment with a dedicated workspace and reliable wired internet connection. - Customer-focused mindset with a desire to continuously improve and deliver excellent service. ## Benefits: - Competitive pay of $19/hour plus upsell incentives. - Remote work flexibility for candidates located in the greater San Antonio, Texas area. - Health and wellness benefits supporting employees’ personal and professional needs. - Retirement savings plan. - Paid parental leave. - Opportunities for professional growth and career development. - Supportive and collaborative team environment within a fast-growing technology company. - The opportunity to help customers protect themselves in an increasingly digital world. **How Jobgether works:** We use an **AI-powered matching process** to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly…