Customer Support Representative positions focus on delivering results in their domain. This page aggregates open Customer Support Representative roles and what employers typically expect.
Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels. **Key Responsibilities** - Respond to customer inquiries. - Resolve issues professionally. - Document interactions accurately. - Escalate complex issues. - Meet response-time goals. - Maintain customer satisfaction. - Collaborate with internal teams. - Follow company procedures. - 2+ year of customer service experience. - Excellent English communication. - CRM/ticketing system experience. - Problem-solving skills. - Ability to multitask. - Professional attitude. - Reliable internet. - Customer-focused mindset. - English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent. - Availability to work during Eastern Time (ET) business hours **Preferred Qualifications** - Experience with Zendesk, Freshdesk, Intercom, or Salesforce. - BPO or SaaS experience. - Opportunity to work on diverse and exciting projects. - Supportive and collaborative work environment. - Weekly payments. - Weekends off. - Growth Opportunities
Salary estimate
$68,000 – $92,000/yr
Provided by the employer.
Skills for this role
SalesforceCommunication
Resume tips for Customer Support Representative applicants
Lead with measurable achievements relevant to Customer Support Representative (numbers, scope, impact).
Mirror the exact keywords from the Customer Support Representative posting so applicant tracking systems rank you higher.
List the specific tools and skills the role names (e.g. Salesforce, JIRA, Communication).
Keep it to one page for early-career, two pages for senior Customer Support Representative candidates.
Interview preparation
Prepare concrete STAR-format stories that show Customer Support Representative outcomes you drove.
Research the employer's product and recent news before the interview.
Be ready to explain how you'd approach a typical Customer Support Representative problem end to end.
Have thoughtful questions ready about the team, tools and success metrics.
About Outsourcing Advantage
Outsourcing Advantage is actively hiring on Jobedly. Explore their open roles and what it's like to work there.