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Customer Support Representative

lwolf · Remote
RemoteFull-timeSupportConstruction$111,000–$150,000/yr
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About the Customer Support Representative role

Customer Support Representative positions focus on delivering results in their domain. This page aggregates open Customer Support Representative roles and what employers typically expect.

We’re here to make real estate transactions simpler by providing a seamless digital lead-to-close experience for agents, brokers, and their clients. As the industry continues to evolve, we remain committed to supporting real estate professionals while building a diverse and inclusive workplace that celebrates individuality. As a Customer Support Representative, you will provide technical support and troubleshooting for brokerage customers using the Back Office product, primarily through email, with phone and chat as secondary channels. You will answer questions about product functionality, use accounting knowledge when needed, resolve or escalate issues, and deliver an exceptional customer experience.

Salary estimate

$111,000 – $150,000/yr
Provided by the employer.

Skills for this role

Accounting

Resume tips for Customer Support Representative applicants

Interview preparation

Prepare concrete STAR-format stories that show Customer Support Representative outcomes you drove.

Research the employer's product and recent news before the interview.

Be ready to explain how you'd approach a typical Customer Support Representative problem end to end.

Have thoughtful questions ready about the team, tools and success metrics.

About lwolf

lwolf is actively hiring on Jobedly. Explore their open roles and what it's like to work there.

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