Customer Support Manager

**Good Job! Good Life!** HeadHunter Group is an innovative HR company with operations in the USA, Albania, Kosovo, Montenegro, North Macedonia, Bosnia and Herzegovina, Greece, Serbia, and Cyprus. We offer a fresh approach to the HR industry, with a core focus on our candidates and clients. **On behalf of our globally operating client, we are announcing an open position for:** **Customer Support Manager (m/f)** **Location: Podgorica** If you are a leader who knows how to inspire a team, efficiently solve problems, and build long-term trust with clients, this is the right opportunity for you. **Job Description** - Lead and develop the team: Mentor our customer support agents, providing them with guidance, feedback, and the tools necessary for success. - Improve processes: Create and implement strategies to enhance the efficiency and quality of our support. - Analyze results: Track key performance indicators (KPIs) to drive continuous improvement. - Collaboration: Work closely with other departments (Sales, Marketing, Product Development) to ensure the customer's voice is always heard. **Required Qualifications** - A minimum of 3 years of experience in a similar position. - Excellent leadership and communication skills. - The ability to solve problems quickly and effectively. - Proactivity, results-orientation, and the ability to work under pressure. - Proficiency in German and English, both written and spoken. **Working Conditions** - Excellent working conditions in a stable environment. - An opportunity for professional development and advancement through continuous training and mentorship. - A friendly and supportive work environment that values teamwork. - Work on interesting projects within a dynamic and fast-growing industry. **All interested candidates can send their CV to e-mail: cv@theheadhunter.com**