Customer Support/Front Desk - Rogue X (Administrative Support Assistant)

**We are seeking friendly, detail-oriented Customer Support/Front Desk team members to help create a positive and seamless experience for guests. This role blends customer service with behind-the-scenes administrative support, including assisting customers in person, by phone, and online; helping with program registrations and facility reservations; processing refunds and transactions; and keeping customer information and reservation systems accurate and up to date.** **The ideal candidate is coachable, computer savvy, and enjoys being part of a team. If you take pride in helping others, staying organized, and contributing to smooth daily operations in a busy recreation environment, we encourage you to apply.** **Required Education and Experience****:** - Graduation from high school or GED. - Must be 18 years of age. - One (1) or more years of customer service experience in an office setting. **Preferred Qualifications****:** - The ability to follow verbal and written instruction. - Excellent interpersonal, verbal and written communication skills. - Basic math and cash handling skills. - Ability to effectively use computer software, specifically Microsoft Office Suite: Word, Excel, PowerPoint and Outlook. - Ability to provide friendly customer service. - Previous experience operating multiple phone lines. **Available Schedules:****** - Hours will vary based on operational needs and individual availability. - Rogue X hours of operation: 6:00 AM - 8:30 PM, 7-days a week - This position will work up to 24 hours per week and requires evening and weekend availability. **The anticipated hiring range for the** **Administrative Support Assistant position is $15.55 (first step) to $15.80 or $16.59** **(second or third step).** The City of Medford determines starting pay based on an evaluation of relevant education, experience, and qualifications as provided by the applicant in their application materials, alongside others who perform work of comparable character consistent with the Oregon Equal Pay Act. Three steps are included in this salary range, allowing opportunity for annual movement through the steps. **INCLUDED BENEFITS:** - Oregon Public Employee Retirement System (PERS) retirement contributions paid by employer for part-time, year-round positions. - Paid sick leave - one (1) hour accrued for every 30 hours worked. - Access to the City's [fully equipped fitness center](https://medfordoregon.gov//files/assets/public/human-resources/documents/recruitment/gym-flyer.png) 24/7 **Essential Functions of the Position:** - Responds to requests for information from the general public, internal departments, and employees, including calls, correspondences, department surveys, distributes mail and other clerical tasks. - Assists customers with program registrations and facility reservations. - Takes payments and processes refunds in accordance with the department’s policies. - Assists the customer service supervisor with various seasonal projects, events, and/or tasks. - Must maintain confidentiality at all times. - Effective and efficient use of office equipment, computers, and related software. **Other Functions of the Position:** - Upholds the values of the organization and has strong customer service orientation. - Handles job stress and interact effectively with others in the workplace. - Fosters an environment that embraces diversity, integrity, trust, and respect. - Is an integral team player, which involves flexibility, cooperation, and communication. - Performs other related projects and duties as assigned. - Demonstrates regular, reliable, and punctual attendance. **Competencies:** **Active Listening** **-** Effective performers offer their full attention when others speak. They listen actively, giving verbal and nonverbal cues of their interest. When the speaker has finished, they paraphrase what was said to ensure understanding. **Customer Orientation -**Effective performers attend to customers in a timely manner. They view th…